I have been going to this place for 15 years! They have treated me beautifully and have given me lots of free stuff over the years. No need to go full bore Karen on these guys. All these folks in the bay are YOUNG. I could see the look on the middle aged managers face when I told him what had happened that he gets frustrated when they do silly stuff like this. Like I said, this place is a zoo. The kids made a mistake, they will make more during the course of their lives. I had a 2 o'clock appointment and they did not even get me in the bay until 2:55 on Black Friday. Normally the are very punctual and I am in out in a hour of my appointment. You probably should take a less angry outlook on things, not everybody is out to get you. Thanks for the link. Konig sells their own rings that actually snap in place and less likely to fall out when taking the wheels off the hub and that is what the shop ordered from Ohio.