well you sound like a forgiving person. god bless you. I am not as nice of a person. may your Christmas gifts be bountiful and plenty.I have been going to this place for 15 years! They have treated me beautifully and have given me lots of free stuff over the years. No need to go full bore Karen on these guys. All these folks in the bay are YOUNG. I could see the look on the middle aged managers face when I told him what had happened that he gets frustrated when they do silly stuff like this. Like I said, this place is a zoo. The kids made a mistake, they will make more during the course of their lives. I had a 2 o'clock appointment and they did not even get me in the bay until 2:55 on Black Friday. Normally the are very punctual and I am in out in a hour of my appointment. You probably should take a less angry outlook on things, not everybody is out to get you. Thanks for the link. Konig sells their own rings that actually snap in place and less likely to fall out when taking the wheels off the hub and that is what the shop ordered from Ohio.
you said you been going here 15 years. but what good is that when as you say "all the folks in the service bay are YOUNG." well there is your problem right there, bro. I really don't know what to tell you, you must like punishment. you know and see and observe the problem, yet you let them flagellate you.
you say, "you should have less of a bad outlook on things not everyone is out to get me"
I don't assume anyone is out to get me, however I will repeat what I have said many times before. no one is going to give a shit about your car as much as you do. you expected $40,000 service on your $30,000 car and you got a kid out of high school doing bare minimum service and skill on a car he's never seen or worked on before.
no one is out to get me, but shit happens, all the time. be prepared for it, don't be surprised because a place you been going to for 15 years suddenly hired people who don't do good work anymore because the manager lost his best employees, maybe ask that question.
enjoy your 2021 vibrating car.