That's not insulting at all; this is a financial quagmire, in a way, and I was indeed considering moving to a different model.is the principle of the matter worth writing off the $ of new car depreciation? Selling it isn't going to hurt VW, heck if you buy an R it will be 2x profit to them. IDK your financials but even mine that are decent I would swallow pride and try to fix it rather than loose the $. Or do you really just want a different model car?
not trying to insult
I can't drive the car. It's too irritating, given my current and foreseeable future conditions. I can't personally trace that smell or detail it away. Either way I'm paying someone if it's not a production issue, but there's another factor: With how fast an innocent request turned into nonsense, I'm hesitant to own a VW in this area at this time. If they hadn't just fired all those assumptions at me, and then denied to give me a transcript or copy of the lunacy that was the phone conversation... Whatever. Good days and bad days; but man, when I say I encountered a total lack of logic, I mean it.
According to the person on the phone, that's the only person I will ever be able to contact within VW, because she handles that dealership and the region; the same person that believes a problem that hasn't been investigated is certainly not a production issue... Okaaaay... At this time, I have not said that it was; only that it's impossible to know. This is also the same person that said "I handle all (insert dealer owner's name here) problems."
I was already thinking about trading up to an R before this happened, so I thought... Well, I'm going to take a hit anyway, so why not investigate the possibility? Now I'm a bit gun shy in regard to VW here.
In the middle of typing this, the service manager just called me, and gave me yet another entirely different story. Now, their position is that they never even inspected the vehicle... ?
This makes absolutely no sense whatsoever.