GTI_Mitchell
Passed Driver's Ed
- Location
- Phoenix, AZ
- Car(s)
- 2015 GTI S w/ PP
I need some help/advice folks.
Went to the dealer today and learned my AC system is busted (it only blows warm air). I'm being told that a membrane in the Dryer comes apart and then contaminates the entire system, and the pressures between the two ends of the system equalize. This requires a new Compressor, Receiver Valve and Dryer, for a total of about $2000.
Relevant history: I've had intermittent issues with the AC since I bought it at 13.4k miles, so before my warranty was about to expire in April, I brought it in and they said it needed some O-ring on the compressor replaced, and they sent me on my way. It did seem more reliable after that, but after another month it started getting intermittent again. This past weekend I was on a road trip and it would cut out for 5 mins at a time, until eventually around hour 4, it cut out entirely and stayed off for about 6 hours of driving time. It came on again on Monday, but I took it in today to figure out what was wrong. This is when I got that diagnosis.
The dealer assumed it would be a "courtesy claim" since I'd been in for AC work before my warranty expired, but when he called the claims department they weren't interested. I've since called VW myself and they're going to escalate it and call me back.
My question: is anyone familiar with this problem? Has anyone had a similar experience with the VW claims department that turned out positive that could give me some tips on how to play this?
As I said I'm at 21,000 miles right now so I'm pretty disappointed a part like this is already failing. Hopefully it's just a bad part and wouldn't be an ongoing issue if I do get this repair done eventually. I searched the forum and it doesn't seem to be a common issue, but the service rep at the dealer said they do this job on the 2.0L turbos a lot.
Thanks for any help.
Went to the dealer today and learned my AC system is busted (it only blows warm air). I'm being told that a membrane in the Dryer comes apart and then contaminates the entire system, and the pressures between the two ends of the system equalize. This requires a new Compressor, Receiver Valve and Dryer, for a total of about $2000.
Relevant history: I've had intermittent issues with the AC since I bought it at 13.4k miles, so before my warranty was about to expire in April, I brought it in and they said it needed some O-ring on the compressor replaced, and they sent me on my way. It did seem more reliable after that, but after another month it started getting intermittent again. This past weekend I was on a road trip and it would cut out for 5 mins at a time, until eventually around hour 4, it cut out entirely and stayed off for about 6 hours of driving time. It came on again on Monday, but I took it in today to figure out what was wrong. This is when I got that diagnosis.
The dealer assumed it would be a "courtesy claim" since I'd been in for AC work before my warranty expired, but when he called the claims department they weren't interested. I've since called VW myself and they're going to escalate it and call me back.
My question: is anyone familiar with this problem? Has anyone had a similar experience with the VW claims department that turned out positive that could give me some tips on how to play this?
As I said I'm at 21,000 miles right now so I'm pretty disappointed a part like this is already failing. Hopefully it's just a bad part and wouldn't be an ongoing issue if I do get this repair done eventually. I searched the forum and it doesn't seem to be a common issue, but the service rep at the dealer said they do this job on the 2.0L turbos a lot.
Thanks for any help.