So I'm taking my car to Osteen for the water pump issue and a potential oil leak. Was it one of you guys that said that they are mod friendly? Just curious if I'm wasting my time trying to get it covered under warranty.
They're mod friendly and reasonable, from what I've heard.
They're pretty established with that culture, but that can charge.
VW St. Aug WAS mod friendly when I bought. I had a couple buddies working there and figured I'd buy and service it there, develop a good relationship, and that usually goes a long way to getting issues covered.
Buddies left, management changed and they started denying claims for mods, even if they didn't have anything to do with the failure. I've had to force them to call VWoA a couple times to get stuff covered.
It goes like this.
Them: We won't cover it, you're warranty is voided.
Me: No it isn't and my warranty isn't with you. Did VW deny the claim?
Them: No, but your warranty is voided.
Me: No it isn't, submit the claim.
They submit the claim and it's approved.
Seriously annoying. When I need a water pump, I'm going to Osteen. Best chance of not being hassled.