Is OBDELEVEN still in business?

[joeblonewjersey]

I purchased an OBDELEVEN back in 2016/2017, used it then, and basically never really needed to use it again.
However, with my 2016 GTI telling me now at 31,000 miles I need an "inspection", I wanted to reset it, being I have maintenance done by me.
So I plugged in the OBDELEVEN and was told via the app that my credentials were incorrect.
I requested at least 8 times via the app to reset it.
Zero replies, for hours.
I then tried to contact the company via the website, but the error on the webpage is: "

• "Application profile name" field cannot be blank"

I then went through e-mails from the past and saw that info@obdeleven.com was a previous e-mail I communicated with them years ago, I sent an inquiry via that method, and got:

Hey there,

This message is automated because we are closing our support via this email.

We just released new support platform to reduce question answering time and provide better support quality for our customers.

Enjoy our new support platform here: https://voltas-it.helpshift.com

Sorry for your inconvenience, but questions will not be answered via this email anymore.

Best wishes from OBDeleven team
--
OBDeleven team

So I then go to https://voltas-it.helpshift.com and get a HTTP 404 ERROR

404 - PAGE NOT FOUND​

Sorry, we could not find the page you were looking for.​

So I ask here, does anyone have any info regarding this issue?

 

[gixxerfool]

As far as I know they are. If you go into the app, there is a chat function for troubleshooting. With that said, I had the same issue you did, credentials no good and ever received an email for password reset. When I kept asking for the link, they would ignore it and just ask something else. Regardless, there was an all bug for this issue that was patched in a recent version, make sure your app is up to date and try to sign in again. If not I would contact them via the chat.

 

[joeblonewjersey]

Today is Friday, 9/16/2022 at 3:22 PM EST
I go to the "chat" and the message is:

Start a conversation​

We'll be back online
Tuesday

 

[gixxerfool]

You can send a message now. It won’t be responded to until Tuesday. They’re in Lithuania.

 

[joeblonewjersey]

FANTASTIC customer service...what are the options? (other than them?)

 

[JerseyDrew77]

FANTASTIC customer service...what are the options? (other than them?)

Ross-Tech VCDS.

 

[Daks]

Ross-Tech VCDS.

The only way to do it. Not a Chinese ponzi scheme.

 

[gixxerfool]

VCDS is it. I prefer it, I use OBD11 for convenience. I use VCDS for work.

 

[KevinC]

Definitely still in business, just got an email about beta testing their new BMW support. Thankfully I already have a better option there (Bimmercode).

My one experience with OBDeleven "customer service" (I use the term loosely) was equally horrendous. Nice product, totally inexcusably inadequate support. And now on a subscription plan which really sucks IMHO.

 

[helushune]

The product has been getting worse. Annual subscription for any Pro accounts and they took away the daily free credits by opening the app. I kind of regret getting it but VCDS doesn't play nice with Linux and I'm not shelling out for a Windows license.

 

[camerone]

The product has been getting worse. Annual subscription for any Pro accounts and they took away the daily free credits by opening the app. I kind of regret getting it but VCDS doesn't play nice with Linux and I'm not shelling out for a Windows license.

you can run Windows 10 unactivated for as long as you want, for what it's worth. Pretty much zero downside. I've run unactivated W10 Pro since like 2016 on multiple devices, no issues at all. Might be worth looking into just for VCDS

 

[helushune]

you can run Windows 10 unactivated for as long as you want, for what it's worth. Pretty much zero downside. I've run unactivated W10 Pro since like 2016 on multiple devices, no issues at all. Might be worth looking into just for VCDS

Interesting; are you setting back the clock or anything? I don't have experience with Pro but Enterprise will eventually start doing things if it thinks it's being pirated. Setting the background to black, disabling the USB ports, nuking its boot partition on the MBR/UEFI. I'm hoping some VW enthusiast who knows C better than I do will submit some WINE patches for VCDS or maybe I'll properly learn C one of these days.

 

[camerone]

Interesting; are you setting back the clock or anything? I don't have experience with Pro but Enterprise will eventually start doing things if it thinks it's being pirated. Setting the background to black, disabling the USB ports, nuking its boot partition on the MBR/UEFI. I'm hoping some VW enthusiast who knows C better than I do will submit some WINE patches for VCDS or maybe I'll properly learn C one of these days.

Nope, haven't touched any config stuff in ages. I don't even get a watermark after 4 hours anymore lol. Currently on W10Pro 21H2 on my laptop and desktop. Haven't played with enterprise a whole lot but I do have W10 LTSB and LTSC ISOs that I've installed on older devices and they have had no issues as far as I can tell.

I've played around with linux a lot and used to daily it, but too much software I use on a regular basis (solidworks, NX, Lightroom, etc) is windows only Would definitely love to see VCDS come to Linux though.

 

[anotero]

Nope, haven't touched any config stuff in ages. I don't even get a watermark after 4 hours anymore lol. Currently on W10Pro 21H2 on my laptop and desktop. Haven't played with enterprise a whole lot but I do have W10 LTSB and LTSC ISOs that I've installed on older devices and they have had no issues as far as I can tell.

I've played around with linux a lot and used to daily it, but too much software I use on a regular basis (solidworks, NX, Lightroom, etc) is windows only Would definitely love to see VCDS come to Linux though.

Out of curiosity, why do you use both solidworks and nx?

 

[camerone]

Out of curiosity, why do you use both solidworks and nx?

solidworks for CAD/simulations and analyses, NX for CAM (CNC mill toolpathing). I definitely prefer solidworks and use it for personal projects too; I don't really have a choice when it comes to using NX for CAM but luckily I don't CNC mill too often