Tsi7
Ready to race!
- Location
- Ontario, Canada
Depends who owns/runs the dealer will determine if they offer a loaner or not
I'm still working at a dealership, although I hope it's as temporary as possible because I can't stand it
Techs don't give a shit about the work they do or being careful with other peoples property (i've seen it far too many times). Did the tech in the OP's case make an honest mistake? Maybe, we don't know, so the OP has some right to being upset... at least the dealer was nice enough to admit it (now that's really rare) so good on them
service advisors are the worst, 95% of them have no technical background and are literally there to sell people shit that the tech told them too... as long as you can lie through your teeth and sell, you'll make a great advisor...
To make it worse, techs and advisors care even less when it comes to warranty because techs usually make way less on job as they make a set flat rate time that the manufacture sets out in the flat rate manual, and most dealerships don't pay advisors for warranty work so they're not incentivised to care about a warranty customer since they can be railing another customer in "customer pay jobs" and charging them whatever they want to make the most commission possible
That's my 2 cents... I know i'll get flamed for it but it's more or less the truth
I'm still working at a dealership, although I hope it's as temporary as possible because I can't stand it
Techs don't give a shit about the work they do or being careful with other peoples property (i've seen it far too many times). Did the tech in the OP's case make an honest mistake? Maybe, we don't know, so the OP has some right to being upset... at least the dealer was nice enough to admit it (now that's really rare) so good on them
service advisors are the worst, 95% of them have no technical background and are literally there to sell people shit that the tech told them too... as long as you can lie through your teeth and sell, you'll make a great advisor...
To make it worse, techs and advisors care even less when it comes to warranty because techs usually make way less on job as they make a set flat rate time that the manufacture sets out in the flat rate manual, and most dealerships don't pay advisors for warranty work so they're not incentivised to care about a warranty customer since they can be railing another customer in "customer pay jobs" and charging them whatever they want to make the most commission possible
That's my 2 cents... I know i'll get flamed for it but it's more or less the truth
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