Over the past year of owning my 2015 GTI SE DSG, I noticed quite a few things that need to be attended to under warranty (things that shouldn't exist in a CPO car). However, I have never taken a car to the dealer for service since I first started driving mainly do to the fact that I do not trust anyone to touch my car besides myself or people I know personally that do good work.
I bit the bullet and took my car to the dealer with a list if things to fix (every 5k miles I need to top off the coolant, gas cap error when warm, engine start button peeling to the point it pierced my finger, oil filler cap sweating on valve cover, A/C not blowing as cool as it used to, and the rear wind deflectors were coming off).
After 2 days of being at the highest rated VW dealer in the surrounding 2 cities, they called and said they have parts on order for the start button and wind deflectors, however they could not find a coolant leak or anything coming up on the scan about the gas cap/evap system. So the 2 major things I wanted fixed are untouched. The coolant is going somewhere, it doesn't just disappear. Regardless, they said the new parts will be here in a day and I should be back in my car by then.
The problem:
Today I get a call that I thought would be the dealer letting me know to come pick up the car, instead it was them saying the technician somehow managed to damage the paint somewhere around the back of my car while he was working on the spoiler/wind deflectors (the service rep doesn't know jack. They were supposed to send me an image of the damage and I am still waiting). They are having it sent to the bodyshop to get repaired and it should be back in the next 3 days.
So in the end, I am pretty pissed about this. The fact that they are repairing it for free doesn't matter, this should never happen in the first place (however I do appreciate that they owned up to it). Accidents happen from being careless and rushing. If they are being so careless as to mess up an easy job like replacing a trim piece, what else are they doing with peoples cars that no one knows about? This isn't even considering the fact that I am now without a car for another 3 days, by which point I will be back at school and work without a car to get around.
What would you do? I am going to email the Service Manager about the situation, but I am sure what my goal is to get out of it. At the very least I want them know that this is more of a problem than just fixing a scratch, its a testament to the poor reputations dealerships have come to have.
/end of rant
I bit the bullet and took my car to the dealer with a list if things to fix (every 5k miles I need to top off the coolant, gas cap error when warm, engine start button peeling to the point it pierced my finger, oil filler cap sweating on valve cover, A/C not blowing as cool as it used to, and the rear wind deflectors were coming off).
After 2 days of being at the highest rated VW dealer in the surrounding 2 cities, they called and said they have parts on order for the start button and wind deflectors, however they could not find a coolant leak or anything coming up on the scan about the gas cap/evap system. So the 2 major things I wanted fixed are untouched. The coolant is going somewhere, it doesn't just disappear. Regardless, they said the new parts will be here in a day and I should be back in my car by then.
The problem:
Today I get a call that I thought would be the dealer letting me know to come pick up the car, instead it was them saying the technician somehow managed to damage the paint somewhere around the back of my car while he was working on the spoiler/wind deflectors (the service rep doesn't know jack. They were supposed to send me an image of the damage and I am still waiting). They are having it sent to the bodyshop to get repaired and it should be back in the next 3 days.
So in the end, I am pretty pissed about this. The fact that they are repairing it for free doesn't matter, this should never happen in the first place (however I do appreciate that they owned up to it). Accidents happen from being careless and rushing. If they are being so careless as to mess up an easy job like replacing a trim piece, what else are they doing with peoples cars that no one knows about? This isn't even considering the fact that I am now without a car for another 3 days, by which point I will be back at school and work without a car to get around.
What would you do? I am going to email the Service Manager about the situation, but I am sure what my goal is to get out of it. At the very least I want them know that this is more of a problem than just fixing a scratch, its a testament to the poor reputations dealerships have come to have.
/end of rant
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