Update (no news is good news):
I'm just about to hit 6K. I performed the throttle body adaptation over 2,500mi ago and haven't had a stalling issue since. Turning off transport mode in central electronics had no effect, it stalled still... then I did the TBA 2,500+mi ago.
Others have reported still having the issue after the TBA, but for me this is the longest trouble free stretch so far. It's running great.
Good news! hope your luck continues, but that doesn't appear to be a global fix. They did a TBA to ours as well - still stalled.
It is a crappy feeling anticipating your new car stalling when you least expect it. No new car should stall unexpectedly and since VW cares not to acknowledge it, that tells me that a 'fix' is a ways away, if ever. I'd hate to own a new car that has this issue. You feel taken as a consumer and VW gives the impression they are 'clean'.
I sent this to VW, did not hear anything back - i'm sure they deleted / ignored.
****
I would like to make you aware of what I am finding to be a serious safety issue with 2019 VW GTI vehicles. As you are aware, my son, xxx went through a service issue with you regarding a stalling at idle problem that could not be fixed. VW is in process of buying back that vehicle.
As VW is trying to retain him as a customer, he was excited to get into a working GTI and had negotiated an agreeable price on a 2019 Rabbit edition GTI from VW of xxxx.
Today he went to attempt to purchase that vehicle, and of course, based on past experience, requested a thorough test drive to ensure there was no stalling issue. After 15 minutes of stop and go driving (simulating being in bumper to bumper traffic) and about 50 full stops – the car he was going to purchase stalled!
Same conditions as you and xxx observed, I was in the car as well.
We went back to the dealer, explained what we found and while we were frustrated, gave them the chance to try a sell us a new SE model GTI. Again, another test drive – and under the same conditions, this new SE vehicle stalled as well.
That makes it 3 brand new cars – 3 times we can recreate the car unexpectedly stalling!
How in this world is this not a known, major issue within VW circles? How can these cars be sold to unknowing people with the potential to be rear ended due to an unexpected stall?
What I am seeking is:
To get my son into a working GTI – however, this is proving to be impossible.
My other concern, which I will pursue...is VW selling cars with easily re-creatable stalling issues. This is not right, no customer should be put in this position. Either VW does not know about this problem or they are not acknowledging it.
I will ask that you please make my concern and position known to your superiors, as it is next to impossible to find a contact of authority within VW to speak with directly.
I would welcome a phone call with anyone within VW to explain more precisely this experience, as I am sure that many will try to discount it as driver error or some other nonsense. As you have witnessed yourself with all of us in a car – this error is repeatable on 2019 GTIs regardless of trim level.
Attached are the details of the 3 new cars that we were able to re-create the stalling issue. I expect these cars would not be sold to an unknowing customer.
My son has opened an NHTSA complaint on the car he had purchased. I plan to open NHTSA complaints on the additional 2 GTIs we test drove today.
And, if this continues to go without acknowledgement - I can keep testing 2019 GTIs at other local dealerships and reporting/escalating the safety issue with their VINs – I am confident that every one I try will stall.