Acadia18
Autocross Champion
- Location
- The Greater Boston Metropolitan Area
- Car(s)
- 2019 Golf R
A lot of people have had issues with ECS over the years. I've been pretty lucky all said and done. However, Earlier this week I gave Urotuning a shot and so far it's less than desirable. I'm wondering if anyone else has had trouble getting them to respond to their preferred method of text or email? They apparently prefer not to take calls.
I have not confirmed but I believe it to be that one small item on my order is preventing them from shipping the stuff I really need. Unfortunately, I am at a 3 hour disadvantage being on the west coast. According to gmail I emailed them 17 hours ago requesting a change to my unshipped order. No response. I sent a text per their request when you call. No response. I'm really hoping to amend this today prior to their shipping cut off so maybe they can get my stuff shipped out today. At least with ECS you can get a CSR to chat or speak with.
Alternatively, does anyone know of a west coast dealer who might have 034 rear strut mounts in stock?
Urotuning is usually my vendor of choice. Multiple orders without issue, always fast shipping, and responding to emails quickly.
And while I understand the point of view of "a one minute phone call could solve this issue", you're probably going to see phone support shrinking more and more. Many people, especially the younger generation, hate speaking to people, and would rather send a letter strapped to a pigeon if it meant avoiding voice to voice interaction with someone.