I'm with Strange Mud. I'd be demanding an extended warranty to cover the vehicle, including modifications, because of their abuse and negligence or otherwise your dashcam footage might end up in the hands of local news outlets. It doesn't matter if the vehicle is modified or not, a tech should not be thrashing a vehicle they do not personally own.
7
Service techs took my stage 2 GTI on a joyride.
- Thread starter Neilsdeal
- Start date
I'm with Strange Mud. I'd be demanding an extended warranty to cover the vehicle, including modifications, because of their abuse and negligence or otherwise your dashcam footage might end up in the hands of local news outlets. It doesn't matter if the vehicle is modified or not, a tech should not be thrashing a vehicle they do not personally own.
YNOTKIM
New member
- Location
- Irvington, NY
I think you have to make a decision.
Are you going back to this dealership after this fiasco?
I would contact VW corporate.
What you described, sounds inexcusable.
I was a GM for a corporate chain for many years and I’d have to say VW needs to do you right.
They might push back a bit cause your car is Tuned but that is not the focus of the issue at hand.
And never lose your cool.
For some, cars are just a toy. But for majority, it’s is their life savings and/or necessary tool for work.
No one should ever disrespect someone else’s property. Especially a car dealership.
So sorry to hear.
Sent from my iPad using Tapatalk
Are you going back to this dealership after this fiasco?
I would contact VW corporate.
What you described, sounds inexcusable.
I was a GM for a corporate chain for many years and I’d have to say VW needs to do you right.
They might push back a bit cause your car is Tuned but that is not the focus of the issue at hand.
And never lose your cool.
For some, cars are just a toy. But for majority, it’s is their life savings and/or necessary tool for work.
No one should ever disrespect someone else’s property. Especially a car dealership.
So sorry to hear.
Sent from my iPad using Tapatalk
GASP! swoon swoon swoon clutch pearls
(sorry, I had to say that given the RICE RICE BABY thread)
Joverclock
Passed Driver's Ed
- Location
- Wisconsin
I would love to see the footage. For science of course=) UGH!! Sorry you are having to go through this
THEREALVRT
Drag Racing Champion
- Location
- The great white north
- Car(s)
- Golf R
I think $1500 is alot, I doubt i"d get that from my dealer
vj123
Autocross Newbie
- Location
- The Detroit
- Car(s)
- 19 & 16 GTI - sold
$1500 credit wouldnt mean a lot (with high labor charges).
Be polite and tell them that you will be spreading the word (with the video) if you are not happy with the settlement. Dont demand anything and see what they come back with.
Once the issue is solved, i would not step into that dealership again.
Be polite and tell them that you will be spreading the word (with the video) if you are not happy with the settlement. Dont demand anything and see what they come back with.
Once the issue is solved, i would not step into that dealership again.
Juggar
Ready to race!
- Location
- Franklin, NC
$1500 is pretty damn generous.... id sure let my car be honed around for that amount. After all, we all drive spiritedly from time to time.
Assuming that can be used to cover tires, thats 2 solid sets of tires right there.
Assuming that can be used to cover tires, thats 2 solid sets of tires right there.
Neilsdeal
Ready to race!
- Location
- Ft. Worth, Tx
What's really odd is that the camera was for sure unplugged a few times, so there could have been worse than what's actually recorded. I'm surprised they were stupid enough to plug it back in and go nuts.
Yeah, I'm not even sure what I'd do with the credit or if it's worth it to just hold onto it. I haven't asked or demanded anything yet am just waiting to get back with the GM and see what he's about.
Also, I won't be posting any videos(for now) just as a courtesy. I'm giving them the opportunity to clear this up as the service manager just seemed absolutely floored by this whole thing.
Diggs24
Autocross Champion
- Location
- de plains! de plains!
- Car(s)
- 2015 GTI
LOL, you think this is the first time they've done this? He's aware of it.
vj123
Autocross Newbie
- Location
- The Detroit
- Car(s)
- 19 & 16 GTI - sold
If the dealership is offering $1500 credit with no negotiation, there might be much more into it.
I would not take the vehicle into that dealership again after this fiasco and hence no point in accepting their credit. Yeah give them sometime to work on this and see what they offer. You can go ballistic if you are not happy with their offer.
Neilsdeal
Ready to race!
- Location
- Ft. Worth, Tx
This is exactly my thought; I was very thrown off when he dropped that into our conversation.
JC_451
Autocross Champion
- Location
- NJ, one of the nice parts.
- Car(s)
- 2017 GTI Sport
Amazing how people will take advantage of shit at the place they work at like that.
Hot car comes in so you just have to get into it and shred the rubber. Just because you have access to something doesn't give you the right to even take it to run errands.
Getting food in a customer's car? The fuck? Get back in your own car like everyone else does when they want to go somewhere.
Service manager playing dumb is the worst part. That's just pure dishonesty, or otherwise he's retarded, so either way that speaks poorly of him.
Hot car comes in so you just have to get into it and shred the rubber. Just because you have access to something doesn't give you the right to even take it to run errands.
Getting food in a customer's car? The fuck? Get back in your own car like everyone else does when they want to go somewhere.
Service manager playing dumb is the worst part. That's just pure dishonesty, or otherwise he's retarded, so either way that speaks poorly of him.
radoroc
Ready to race!
- Location
- BC, Canada
I would accept nothing other than cash or cheque, and those employees severely reprimanded.