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Old 04-16-2018, 02:49 AM   #1
crediem_2
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5150 update wait time

I went with 5150 based on tons of positive reviews from the forums. I started the process about 6 months ago. The first 2 updates came within a few weeks, the third took about 6 weeks and now Iím going on 3 months! Iíve emailed politely 3 times(1 time a month) and pm on fb. I cannot get a reply. Itís frustrating, I understand heís busy but even a courtesy email saying it will be a few months would go a long way. Anyone else have a similar experience? Any suggestions?


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Old 04-16-2018, 02:57 AM   #2
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Sorry to hear that, although a bit glad for selfish reasons. I was going to try using Jon for a big turbo tune. After hearing of your unfortunate situation, that’s not gonna happen. I’ve always heard that Jon was bad when it came to communicating with his e clients. He seems more concerned with his dyno customers md new business in general. You already paid for your tune, so any additional work on your tune isn’t going to generate him any more money. At least that’s how it seems. Hope you get it finished soon.
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Old 04-16-2018, 02:58 AM   #3
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Send him a nice reminder email once a week. Let him know of any specific issues you’re having.

From my experience, if your logs look good he can take awhile for updates. If there are issues he responds quite quickly.
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Old 04-16-2018, 03:04 AM   #4
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Originally Posted by spelk3 View Post
Send him a nice reminder email once a week. Let him know of any specific issues youíre having.

From my experience, if your logs look good he can take awhile for updates. If there are issues he responds quite quickly.


Ok thatís good to know thanks for the reply. I donít really have any issues but just got my hopes up that Iíd be done by now so I can get a dyno


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Old 04-16-2018, 03:44 AM   #5
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I gave up on 5150. Communication left a lot to be desired, wait times were extremely long. In my case after two months in I politely asked for a refund due to the fact that he couldn't even cold start idle my car properly. He didn't oblige. I found him unprofessional in his attitude towards customers (just my opinion from reading his Facebook tuning group). I'm sure he's talented and has lots of happy customers... But i personally wouldn't take a free tune from the guy. I moved on with a different tuner and am very happy with the experience and customer service.
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Old 04-16-2018, 03:52 AM   #6
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Sorry to hear that, although a bit glad for selfish reasons. I was going to try using Jon for a big turbo tune. After hearing of your unfortunate situation, thatís not gonna happen. Iíve always heard that Jon was bad when it came to communicating with his e clients. He seems more concerned with his dyno customers md new business in general. You already paid for your tune, so any additional work on your tune isnít going to generate him any more money. At least thatís how it seems. Hope you get it finished soon.


Iím glad I was able to help. If I had known that the communication was this poor and I have to wait so long before hand I would not have done it. I probably wouldíve just gone with another custom tuner. Iíve gone back to my map performance stage one and Iím happy but I really wish 5150 worked out because like I said I kept hearing great things


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Old 04-16-2018, 04:27 AM   #7
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Reason I went with strat. 5150 tunes are great. Numbers are great. I had a rough first start though asking for info on the tune. The emails rubbed me the wrong way. Steered me in the direction if stratified and I couldn't be happier. That being said not taking anything away from the quality of his tunes I hear there top notch. That's a long ass time though for an etune...

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Old 04-16-2018, 04:54 AM   #8
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Reason I went with strat. 5150 tunes are great. Numbers are great. I had a rough first start though asking for info on the tune. The emails rubbed me the wrong way. Steered me in the direction if stratified and I couldn't be happier. That being said not taking anything away from the quality of his tunes I hear there top notch. That's a long ass time though for an etune...

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Thanks for the reply, another poster recommended stratified as well. Iíll give them a try.


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Old 04-16-2018, 05:09 AM   #9
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Anyone know this John guy's last name? Sounds very familiar to a tuner from my old car forum.
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Old 04-16-2018, 05:17 AM   #10
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Anyone know this John guy's last name? Sounds very familiar to a tuner from my old car forum.
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Old 04-16-2018, 05:34 AM   #11
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Thanks for the reply, another poster recommended stratified as well. Iíll give them a try.


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I hope you finish up with 5150 soon. I'm sure you'll be more than happy with the results. Sucks you have to go through this though.

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Old 04-16-2018, 05:49 AM   #12
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He just did a live 2 hour etune session with 20+ customers today. That would have been a good time to get some etune updates immediately. Also he has a scheduled time for when he looks at logs and updates tunes if needed. Are you on the 5150 vw etune facebook group?
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Old 04-16-2018, 12:01 PM   #13
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No way I could deal with that.

Not cool.
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Old 04-16-2018, 12:33 PM   #14
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This echoes things I have heard about John as well. Once he gets the money for the tune he does things at his leisure. A buddy was not getting any response from him, so he initiated a Paypal claim and then all of a sudden John replied, but still did not complete as promised. Another buddy went to his shop and after confirming an appointment John had him waiting in the shop from a little after lunch until about 10 or 11pm.

5150 tunes are excellent, when they are finished, but 5150 is not professional in any way, shape or form. Stratified is a better route to go for a great tune and customer service.
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Old 04-16-2018, 03:49 PM   #15
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I have no dealings with 5150 but have had similar experience of lack of communication and customer service from some shops as of late and donít understand how some stay in business.
As a small business operator myself I understand there are lots of places for people to spend their $$ so you need to offer something to them the others canít give them and customer service is job one....
Hope heís reading this to get the feedback you all are so nicely putting forth!!
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Old 04-16-2018, 03:53 PM   #16
crediem_2
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I have no dealings with 5150 but have had similar experience of lack of communication and customer service from some shops as of late and donít understand how some stay in business.

As a small business operator myself I understand there are lots of places for people to spend their $$ so you need to offer something to them the others canít give them and customer service is job one....

Hope heís reading this to get the feedback you all are so nicely putting forth!!


I couldnít agree more. I think this is my biggest gripe, itís not that the tunes Iíve received are not up to par, itís that there has been little communication. Even a courtesy email saying itís going to be a month before an update would have gone a long way. Or something saying that my tunes are looking really good and I donít need another update. I just feel like heís left me hanging I didnít pay $200 to get a pro tune and now have no idea where I stand.


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Old 04-16-2018, 03:56 PM   #17
crediem_2
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He just did a live 2 hour etune session with 20+ customers today. That would have been a good time to get some etune updates immediately. Also he has a scheduled time for when he looks at logs and updates tunes if needed. Are you on the 5150 vw etune facebook group?


I emailed my logs before this event and entered into the group text and said I did not receive any updates nor did I receive any Confirmation that any of my information was excepted or that I would be part of that live tune. I thought that would be a great opportunity to get one as well but I have still yet to receive any reply. And I am in the fb group.


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