Mikeyd1
Ready to race!
- Location
- Essex (uk)
Send an email to the Managing Director of VWUK.
Do u have the email. Thanks
Send an email to the Managing Director of VWUK.
Do u have the email. Thanks
Contact details for the Director of VW UK Passenger Cars (Andrew Savvas) at the link below;
https://ceoemail.com/s.php?id=ceo-8989&c=Volkswagen UK-Director
The numpties at VAG neglected to take into account the current gearbox position when checking to see whether to disengage the parking brake.Very late to this so apologies - I have noticed this on my Golf too (Mk7.5), I can replicate fairly good and seems to be easy to replicate if you put a bit on acceleration whilst lifting off the clutch, so as if you were about to set off, just out of gear.
Did you have much success with emailing/calling VW? I still have a finance agreement with them for the next 3 years or so, and I have reported this before, and were given the same as you, that they couldn't replicate etc... and I am not sure what I can do.
I am going to try what is suggested in the post, but I just wanted to see how you got on with it?
TIA!
I spent two years fighting with VWUK over it to no avail. They settled out of court for an undisclosed sum.Thanks for getting back to me so quick, surely its a safety issue if it isn't checking this? I understand its also on the driver to in some way check as well and react well enough to stop it from rolling if the parking break did disengage, but I feel like it is something that needs to be looked into, for whatever reason if this caused a crash it would be my fault yet something that could be prevented by them simply just patching this?
I'm not software developer, I work in the industry and can't imagine this being a huge issue to resolve from their devs, especially since they wrote the firmware!
Yes that's right, although it was more for wasting my time than the issue itself. They never admitted it was a real fault.Thanks for letting me know, so they settled with you out of court for a sum?
Seems funny that they would rather pay out to a consumer than fix the problem, but again as you said things can get in the way in the larger companies.
I might give them a call or two and see what I can dig out, as I'd rather have it noted down in case by chance it causes an incident.
Check to see if you've had the 46G7 field campaign carried out on your car. That's when my issues began.Thanks for updating me, just been on the phone to them and they want me to go through my Volkswagen dealership first, I am pretty I have already enquired with them but double checking and so they are calling me back some point today to either say yes they have looked at it or no but they will book it in.
If its correct operation then I wonder if there is much point in me pushing with this, sorry to hear they wasted your time.
How do I check if my car has had that?Check to see if you've had the 46G7 field campaign carried out on your car. That's when my issues began.
You'd need to ask a VW dealership to check the systemHow do I check if my car has had that?