I had heard good things on this forum as well. That’s why I didn’t make a big stink initially.
Shipment was slow at first, they said one part number was out of stock. June 1 I got a tracking number. I watched that tracking for a while, it kept saying sitting in New York. Finally I asked them to investigate. End of June, I finally said, I need a replacement shipment or money back. They fought me on that for most of July saying they needed EMS to respond to the investigation.
Then finally July 27th he agreed to a replacement and wrote:
Processing would take some 2-3 days we hope, considering that we currently have the lights in stock,
And delivery would be 6-8 days with EMS to USA.
Hope to hear a prompt answer!
Constantine, Cars245 team.
Having a more detailed watch this time, I waited until the 2-3 days and asked for tracking. No answer.
I sent multiple emails asking for tracking.
Then August 10: he writes
We are still in the process of forming your replacement, as the items should be handled with care.
We are yet again, still waiting for an answer from EMS regarding the situation with the original parcel.
Will inform you of any further details.
Kindest regards,
Constantine, Cars245.com
At that point I had enough and asked for immediate refund.
I have asked for that every day and no response.