How did you contact the COSTCO program? I don't seem to find a contact.
They followed up with a customer satisfaction email, and asked if I would like them to contact me. Yes, absolutely.
And the guy was very serious about his program, and very concerned about how this particular dealer was representing his program. They have strict rules about how the dealer is to present itself to the Costco member, and this dealership in question violated every one of them.
All these car buying programs are going down the tubes.
I thought about going through the process again to see if they have changed dealers. I absolutely will go through it again the next time I'm in the market.
USAA used to give you a price and a list of dealers. Now they've teamed up with TrueCar and send you to a dealer for a price.
COSTCO is the same. They now give you the name of a salesman at a dealership and they give you a price.
Costco didn't give me a price. Nor did they give me a name right up front. They simply said, "here's your dealer, they will be in touch". And sure enough, just a few minutes later I got a call from some woman at the dealer.
I had to go in and present my Costco card before they would give me "the price". Oh, the Costco site had all the rebates and incentives up front, as well as the invoice price. All that was left was the "final" price--which meant "here's how much under invoice you get, plus you get all rebates and incentives". So if you paid even a little attention at the Costco site, you could go in prepared and right away do the math and know if they're trying to screw you.
I sent an email to the dealership to get the cOSTCO price. I also sent another email to that email asking for their price without any special incentives (military, grad, partner etc.) and paying cash.
The non-COSTCO price was a bit lower. Subtract incentives and you're looking at a significant savings over the COSTCO price.
Technically, they're not to give you the Costco price until you show your membership card. Regardless, it was also the case for me that the non-Costco dealer offered me a better price. Right up front, as a matter of fact, with zero haggling. He stuck to that price, because he knew it was a great price. I took a few weeks to validate that. He earned my business.