I am not sure if thats the case. I used to work for a product development team who develops safety components for all major OEMs across the globe. In US, we develop those components for several platforms across the big three and i can tell you that, GM's R&D is way ahead of the other two. Their test specifications for our product development is one of the best in the market even a decade before.
Also GM is way ahead of Ford and FCA interms of driver assist and autonomous features which is the future. Honda recently announced that they are investing $2.75 billion into GM's autonomous driving division. A company like Honda working and investing in competitor's division means a lot.
Good info, thanks.
I never really think about the autonomous side. As much as I enjoy driving, there are times I really wish I could push a few buttons and get to my destination.
It's great that they're pioneering some of this tech, but I still feel their product quality is down, customer service is sucking, and people are taking notice.
One guy I know has a massive social media presence (50k + members on his GM based website) and has been a very vocal brand ambassador. In turn, GM was giving him all sorts of inside info, cars and trucks to review, trips to Detroit for tours/meetings with various engineers, etc.
Almost overnight they completely ceased support. He never said anything about it (and still hasn't said much publicly) until a clutch failure turned into a disaster. It was a known problem, and GM changed the design the following year. GM refused to give him the revised design and insisted to reinstall parts that were known to be problematic. No problem, he paid for the revised parts out of pocket, and the dealer installed them. The job was done, and GM then refused to pay the labor (no difference in labor charge) because the original parts were not used. The dealer had to rip the trans back out of the car, remove the good parts the customer paid for, and install the old design.
They then refused to give him back his car unless other recall work was performed which he did not want done due to the inferior design of the new part. After 3 weeks he finally agreed and let them perform the recall. They then offered to sell him the identical part from a different model, which did not have a recall.
He went to various people at GM several times and was ignored. Eventually they gave him a $100 credit to be used for future dealership labor only, not vaild for parts.
Absolute joke.
I know several others who have had similar abysmal experiences in the last few years. Hell, one GolfMK7 member has a 28k mile Silverado with a failing DOD/AFM system and GM refuses to fix it because it hasn't completely failed yet. When it does it might wipe out half the motor, but GM is betting it will survive another year so it's beyond the warranty period and will be the customer's problem.
I've bought 2 new GM vehicles, and owned several others. One had some issues which were both premature and poorly handled. I have no intention of going back to GM, and I know many former GM loyalists have come to the same realization.