vj123
Autocross Newbie
- Location
- The Detroit
- Car(s)
- 19 & 16 GTI - sold
Sad story, but don’t mix up the CPO business unit from the warranty business unit, they are not the same and run by different P&L’s and there isn’t a concept of customer life time value in the used / cpo business, that’s primarily a dealer revenue generator and method to ensure dealers can ensure they can stock lightly used vehicles of the same brand. I have a close friend that worked for several OEM’ and currently serves on a multi OEM advisory counsel and knows the annual budgets for these programs are in the hundreds of million dollar range. These are not things of the past, and in fact they are investing millions of dollars in CRM and using analytics to make decisions on how to use these out of warranty budgets.
People are always publishing shit that’s not covered that ends up costing them a bunch of money and few people take the time to post stories of having a OEM cover something that saves them a bunch of money, but it happens all the time.
I am not comparing new vehicle VS CPO warranty. If VW has a valid reason, they will take all efforts of not covering the issue under warranty. Thats the main reason why they started bringing in automatic TD1 detection as they were wasting a lot of money by performing warranty works on tuned vehicles.
Corporates like VW / Audi are more into making profit than satisfying a specific customer knowing the person voided their warranty with a tune and dealers are in the same boat as well. If you are a service manager at a dealership, will you authorize a warranty work knowing VW is not going to reimburse the money.