2020's include the 10 and 20k services "free". In 2019 they were an "option" at $215 - so that is the value of the two free services.I am impressed there are 5 pages worth of people who don’t expect good service from a dealership doing an oil change which is not free for most VW’s. In fact the average price for the first service is probably around $85. There is nothing wrong with extractors but most VW dealerships with lifts in every bay don’t use them because the first service requires tire rotation so the car is already up. I don’t care if it’s free or $100, once a year or once in a lifetime, simple jobs should be done right.
There is no excuse for crappy service - you paid for something and you should get it - and it should be done according to manufacturer specs.