Why I don’t trust dealerships
Took them 4 hours to diagnose that the horn was indeed broken only to be told I have to come back because they don’t have one of the two horns in stock when I made this appointment over a week ago (I feel like this was a bullshit answer, but I digress)
Cost me $50 and a purchase on eBay to no go back and do it myself like I should have to begin with and have the peace of mind to not let any kids joy ride my car
GFY Reydel VW of Edison NJ, I knew more about my car and VW than literally everyone I spoke to in my short visit at your dealership. All the technicians look under 25 And out of their element, too.
If VW of USA read these forums, let it be known, your biggest problem is not your cars breaking but your dealerships and lack of serious care when it matters most
I also heard one of the service counter techs say something very unsettling about a car when it came to warranty work when one of the garage guys came over to assess him about one of the vehicles he said something along the lines of “ONLY ORDER WHAT’S NECESSARY FOR THE WARRANTY WORK BECAUSE I KNOW WHAT IS GONNA HAPPEN THE PARTS ARE GONNA COME IN IN 2 WEEKS AND NO ONE HERE IS GONNA WANNA TAKE RESPONSIBILITY“ etc etc It seemed like the actual guy doing the work knew what parts needed to be ordered in order to do a warranty job the correct way and the “head guy” did not feel the same way. WTF???
really left a sour taste in my mouth in the middle of waiting to be told what the assessment of my car was And wondering if they were even possibly talking about my car
The way they communicate and speak with each other feels very upsetting and it makes you wonder how things are really run
And yes, they somehow broke my hood lever. It’s not about the low cost to replace the item, it’s about the lack of care used when disassembling and reassembling my car. Oh and for some reason one of the rubber grommets was not seated correctly on my APR open apex intake, it definitely did not pop out itself, so i dont know if or why they were poking around my engine for some reason because they saw i was tuned maybe? but these people have no business working for Volkswagen. As a result, my open air intake housing was bouncing around on the right side scratching up against my battery. Total disrespect I’m very pissed
I realize that these are “just volkswagen gti’s” and they are mass produced and meant to be great tools, but i treat my car like someone expects someone to treat a Porsche 911 and when you hand your keys over to a shop and trust them to do the same and they don’t, it feels like they let you be the fool and it’s your own fault for assuming anyone would work with professionalism
I firmly believe dealerships only exist to cause and create problems because they rarely leave your car in a better condition than when you take it in