I just finished my review of my latest dealer service. Likely the first time ever in over 40 years. I was lucky enough to have a fantastic Toyota dealer for a very long time. But the red GTI lured me away for a bit. Being well aware of the differences between Toyota and VW, I had hoped this dealer was very good. Sloppy seems to be the common theme. I'm a bit of a harass when it comes to details, but not unreasonable or one to complain a lot. There's simply no way I'll ever buy another, and it has nothing to do with the car. Heck, I might just go to the Toyota dealer to have the wipers fixed.
A simple winter tire change, check rear warning sensor, reset wiper blades. Tire change good, balanced properly. Warnings sensor took longer than anyone expected, fix was to change driver sideview mirror, wiring harness. Now my Auto Up/Down driver does not work. Explanation for not resetting wiper position was that they operated properly, looked good. I would expect that any VW dealer would know that GTI wiper blades reset to under the hood, not above the hood and clearly visible. I would have been ok if they just said they didn't have the time to fix the problem. I originally said I was dropping the car off, but I waited because I assumed it would be fairly quick. It wasn't until four hours later I was informed that it was taking more time due to sensor issue, and reminded me I had scheduled a drop off.
Fair enough, if I had known earlier I would have gotten a ride home. But this isn't the first time I felt the work was sloppy. This was the second visit before someone realized I still had the center windshield inspection sticker left behind, after a new one in lower left position was installed. Not the first time my summer/winter tires were left in the trunk with the cargo shelf unattached, when I delivered the car just fine with tires underneath it. Then the time I dropped it off for an oil change, and left with no oil change sticker, or any indication on the bill that the oil was even changed. It just makes me feel that leaving Heritage Toyota was a bad move. After years of perfect service, now I'm concerned. Concerned enough to not want to look at a Taos or Tiguan.
I understand help is at a premium, and Good help is hard to find. I'm very reasonable, and well aware that schedules can be hectic, and service visits are not always perfect. But you're sloppy, it's obvious details don't matter, and it concerns me that things might me skipped.
The people at the counter are always nice, scheduling is always easy. Full stop.
First time I have in over 40 years. We all know new cars are complicated, and it's no secret that a VW needs a little more care than others. It's disturbing to have even basic items forgotten, not fixed, fixed improperly, or not even noted (as was the oil change visit). My first inclination was to start looking at other brands.