My sportwagen has had the sunroof drain on the passenger side back up and leak into the passenger side of the vehicle twice within a 6 month period. The 2nd time was worse and it showed leakage on all pillars of the passenger side. The carpet in the passenger footwell was wet after the 2nd leak also. Now an odor of stagnant water has developed in the car that you can smell throughout the whole cabin. It is coming from the carpet and insulation on the passenger side. While I was trying to zero in on the odor I found a gear on the passenger floor that turned out to be a Glovebox part. The glovebox has always slammed open but I never saw it as an issue.
I took it in for service at the dealership under the CPO warranty. They want to charge me directly for both the sunroof drain cleaning of debris and the glovebox repair. They referenced the debris clogging the drain and that the glovebox was not reassembled properly after a repair when I asked why I would have to pay anything outside of the $50 deductible. When I let them know that I thought it was unreasonable to pay for the repairs they said that they would call Volkswagen warranty and see what they could do. I also pushed for them to do something about the odor in the carpet that was a result of the sunroof drain leak.
They are to get back to me but any advice on how to proceed from my end would be much appreciated. Thanks.
I took it in for service at the dealership under the CPO warranty. They want to charge me directly for both the sunroof drain cleaning of debris and the glovebox repair. They referenced the debris clogging the drain and that the glovebox was not reassembled properly after a repair when I asked why I would have to pay anything outside of the $50 deductible. When I let them know that I thought it was unreasonable to pay for the repairs they said that they would call Volkswagen warranty and see what they could do. I also pushed for them to do something about the odor in the carpet that was a result of the sunroof drain leak.
They are to get back to me but any advice on how to proceed from my end would be much appreciated. Thanks.