so who has the best customer service?
Edit: also, why did you switch so many times lol
Switched because apparently I like to burn money or maybe I was doing market research for the community, IDK LOL. Full disclaimer, the only e-tune I had was from 5150 the rest were the OTS(ish) tunes.
EQT was great, but I've read a lot lately that business is booming so his response time has gone down a bit. Tune was good though.
Strat was decent, not much feed back from them on questions I had. E30 tune was quick, but knocked more than I liked. When I asked for some feed back, was told to add more ethanol, but don't exceed E30? LOL HUH.
Sneeky wasn't my favorite at first, but I will give a pass here. He was still new to the market then and I think his customer service has improved greatly. I am looking forward to his tunes and customer service now.
5150... great tune, horrid customer service. Had to join facebook after 7 years off the grid so I could get updates on when revs were coming. Had to hound him for revisions and was told not to share logs. Ordered two maps: 93 and E85, never received confirmation on the 93 being "complete" and when I asked for a refund on my E85 tune ($100) it lit a fire in his ass to respond to me then dropped off, haven't heard from him in 3-4 weeks. It's been over two months into the process with Jon. I think I read @Navi
had a similar go around with him. Oh and he wants you to log at certain hours for him to fit his schedule (which is beyond fucked up). That's fine if you are third shift somewhere, but for those that work normal hours, not so much. Then cries on FB how hard he has it and everyone should not ask for anything. Like he's the only one who works 70+ hours a week... LOL
I refuse to swing off of a tuner's nutsack and praise them to get what I paid for nor am I a fanboy.