Currently in the middle of selling my R to Carmax. Thought I'd post a little heads up/warning for anyone financed through VW credit. Carmax needs to get a payoff quote directly from the lender, they won't accept the one I have. The process so far has involved the finance person, or whatever their title is, at carmax waiting on hold with VW credit for 3 hours in order to request the payoff amount. VW is now processing the request and will fax them the payoff in 24-48 hours, potentially putting me right against the deadline for my offer expiring. There's no way to process it online supposedly and I can't finalize the deal until Carmax gets the fax.
TL/DR: VW Credit is slow. If you're selling to Carmax dont wait til you're near the offer expiration date to accept it or it will probably expire before VW gets Carmax the necessary info to finalize the deal.
TL/DR: VW Credit is slow. If you're selling to Carmax dont wait til you're near the offer expiration date to accept it or it will probably expire before VW gets Carmax the necessary info to finalize the deal.