Because I actually pre-emptively posted about it and personally contacted every potentially affected customer to offer them an exchange or refund. No need to try to silence people when you do this.How do you know Ed didn't tell people with initial failures to keep it to themselves until they figure things out. You do realize this is people's livelihood and their products reputation can make or break their business. I'm a part restaurant owner and can feel for these vendors. When we see a bad yelp review for our restaurant we'll contact them and try to figure something out to make things right and ask them to take down the bad review or change it. Should my restaurant be chastised and run out of business for doing so? We are all just trying to make a living.