@brentgti that sucks to hear, I know for sure I was able to 'bench-test' the pad before I put things back together and it did work. I had 12v from the ciggy lighter and the one wire that goes into the infotainment plugged in, and I touched the ground wire to the metal part of the handbrake and it started charging.
Have you by chance scanned the MIB/5F control module for any faults? It may say if there's an issue. Mine has a constant error code, but that's because I was lazy and hooked it up to ignition power, not constant 12v. It won't work at all I believe if it's not getting the signal from the MIB.