Some dealers are just better than others. I left my favorite one and used an indie until he retired. I stopped back after that, and noticed almost all of the advisors were gone, as well as most of the techs. It of course depends on the employees, but I also can fault the owners. I told the story about when I lived up north and personally observed an advisor targeting customers, especially older customers, women, and professionals he figured didn't know anything about cars, to upsell them for services and parts they didn't need. The sad thing about the story is, the advisor was in the showroom about 20 feet from the owner's office. There's no way the owner didn't know about it. The one day I didn't take my car on my day off and wait for my car, and used their shuttle to take me back to my base, he tried it on me. I figure he noticed I was dressed for an office and the address I gave him for the shuttle gave away I worked for the Government. He didn't know I already set up the visit with the foreman, who was a friend.