cb1111
Newbie
- Location
- Virginia, USA
A good dealer will carefully consider a failure and determine logically if a mod caused the failure. A bad dealer will deny claims just because they think they can.May be better to say that it's up to teh dealer w/r to how much risk they are willing to take covering a repair for a customer, that later my result in a denied warranty claim and them not being paid out. Sure, dealers will cover some things folks if they think they can get VW to pay and may go out on a limb w/r to risk for some customers. Simple.
I had a BMW dealer tell me that my bad wheel bearing was caused by my aftermarket wheels. It took a letter to BMW showing that my aftermarket winter wheels were the identical size, offset and weight as a wheel that came standard on that same model and I provided the "Allgemeine Betriebserlaubnis" (the certification from the German TUV) showing that the wheel could legally be used on that car.
I got the wheel bearing replaced and the dealer got slapped.