I will say that I called Tom Bush VW (a lot closer to where I live), and the "service advisor" I spoke to was clearly in some corporate call center elsewhere in Florida reading from a prompt and didn't seem to know anything about cars.
I then called Osteen and it was a much better experience. The guy I spoke to was very nice and seemed like he was willing to work with me over potentially getting a loaner car. Hopefully it's a painless experience overall (dealing with dealers rarely is).
I then called Osteen and it was a much better experience. The guy I spoke to was very nice and seemed like he was willing to work with me over potentially getting a loaner car. Hopefully it's a painless experience overall (dealing with dealers rarely is).