Gretel's build..…slides up to Strat PMAX at the bar….

[Acadia18]

yeeeeeeeeeeeeeeeah......I know........I'm glad I did, but would be furious had I not and they just hang it on "deal with UPS"....

I don't think you could. I'm pretty sure it's on the shipper to deal with UPS. Like I think if you called UPS, they'd be like "We need the sender to call us."

 

[swcrow]

Neuspeed Update:

1434 - Email from "Payton" at Route apologizing and announcing to be my POC; requesting more pics of wheel damage.....
1435 - I flooded the email with pics of the wheel, protector and damaged boxes.

7 hours to get an email from route with a POC

 

[Acadia18]

But still no semblance of what a resolution will look like?

 

[Daks]

What bullshit. A good dude orders wheels - they get fucked through no fault of his own and now he has to deal with all the fuckery of getting a replacement wheel/compensation. #whenbadthingshappentogoodpeople

 

[swcrow]

But still no semblance of what a resolution will look like?

aside from "we'll get this resolved quickly for you'......not yet. Neuspeed is waiting for Route to communicate with them on the claim. I'm about to give Neuspeed the Route claim number.

 

[swcrow]

What bullshit. A good dude orders wheels - they get fucked through no fault of his own and now he has to deal with all the fuckery of getting a replacement wheel/compensation. #whenbadthingshappentogoodpeople

this......I mean.....how much red tape can there be? Just give me a new wheel and sort it out amongst yourselves?

 

[swcrow]

Neuspeed update:
1422 - Payton from Route sends email back confirming which wheel was damaged with pick from Neuspeed's website and amount of wheels damaged.
1422 - I respond with exact info about the wheel, type, color, dimensions and specific name. Confirm 1 wheel only (insert Sean Connery "one ping only please" reference)

may be getting somewhere now

 

[Acadia18]

Fingers crossed for "A new one has been ordered and will arrive in a few days, enjoy your spare wheel."

 

[swcrow]

Neuspeed Update:

1451 - Route emails me link of RSE wheel to confirm which wheel it is.
1452 - I confirm link is correct.

 

[swcrow]

Fingers crossed for "A new one has been ordered and will arrive in a few days, enjoy your spare wheel."

that would honestly be a huge blessing......the APR 01s I'm selling is a set with full size spare, so it'd be nice to have the same with these wheels.

 

[swcrow]

OUTSTANDING SUCCESS!!!

1459 - received these emails

 

[swcrow]

and NO mention of sending damaged wheel back!

 

[swcrow]

8 hours from start of claim filing to actual replacement wheel being ordered.......gotta say......that ain't bad....

 

[Daks]

OUTSTANDING SUCCESS!!!

1459 - received these emails
View attachment 282047View attachment 282048

I'd remove your address - creeps a plenty on the interweb.

 

[MonkeyMD]

I'd remove your address - creeps a plenty on the interweb.

It's so one of use can get a free set of wheels and he can file another claim