you told me to remove one locking ring, that’s modifying lol. Even one of your employee told me I shouldnt do that cause it’s not safeI didn’t suggest modifying anything. Simply changing the layout of the customizable suspension setup. I also noted your perch position wasn’t actually maxed out from your pictures. You said you were going to try the solutions, but then you found your perches “seized” for some reason. FWIW, you’re the first and only person to have “seized” their perches. There’s absolutely nothing special there... just standard locking rings. We’re happy to replace them for you, but this is highly unlikely to be an issue with the product itself.
We’ve been waiting on extra replacement parts from the supplier and unfortunately they’re being slow to respond.