Heres a clip from the Ensurance booklet...basically says they pay any additional fee....
Significant features and benefits of the policy
• We will manage your incident from start to finish, liaising with your motor insurer and the Volkswagen Insurance approved repairer on your behalf.
• We guarantee that if your Volkswagen is damaged in an accident, it will be repaired in a Volkswagen Insurance approved repairer, by Volkswagen trained technicians who will only use genuine Volkswagen parts and paints, and if this costs anymore we’ll pay.
• We will pay any repair costs not covered by your motor insurance policy incurred because you have chosen to have your vehicle repaired at a Volkswagen Insurance approved repairer using Volkswagen approved OEM parts and paints.
• Subject to availability we will make sure the Volkswagen Insurance approved repairer that repairs your vehicle provides you with access to a courtesy car for the duration of your repair.
• If you were not at fault and there is a traceable third party motor insurer for the other vehicle(s) involved in the incident, we may pay for and supply you with a hire car more suitable to your needs.
• We will also provide you with legal expenses cover to pay the legal costs and expenses of any legal proceedings to recover uninsured losses caused as a result of any road accident which results in:– loss or damage to your vehicle– loss or damage to any personal property owned by you whilst the property is in/or attached to your vehicle.– death or injury to you whilst getting into or out of the vehicle
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