GOLFMK8
GOLFMK7
GOLFMK6
GOLFMKV

ECS tuning selling open-box returns?

SamFortun

Passed Driver's Ed
Location
Seattle, WA
I recently ordered an APR boost gauge from ECS along with a couple other items. I opened the large box and the smaller APR box was inside. The APR-labeled tape had obviously been cut open and taped back shut with regular clear packing tape, and it looked like a prior shipping label may have been applied and then torn off. When I opened the box I found that the backlight bulb had previously been installed and removed. It has the bulb at one end, two wires running out of the bulb. The wires went into two butt connectors which had been crimped on, and then on the other side of the butt connectors someone had just snipped the wires. Seems they just tossed it into the box with the butt connectors still attached and called it good, taped it up and shipped it.

I emailed them on Tuesday morning to ask about it out of concern I had been sold a returned product, and as of this afternoon (Thursday) haven't heard back. Fortunately the gauge looks to be in good condition and the hardware is sealed in bags, though I haven't looked closely enough to see if the bags have been re-sealed or are unopened.

Has anyone had a similar experience with ECS?

PXL_20210223_003402384.jpgPXL_20210223_003420817.jpgPXL_20210223_003504647.jpg
 

ImpetuousOne

Ready to race!
Location
Phoenix, AZ
Car(s)
2020 GTi S DSG
Looks a lot like the box containing my APR catback I ordered from them. This thing was seriously F'd. Had 4 ovaled pipe ends that needed to be tweaked in order to install.
 

Attachments

  • IMG_20201212_171812273.jpg
    IMG_20201212_171812273.jpg
    3.2 MB · Views: 144
  • IMG_20201215_100550147.jpg
    IMG_20201215_100550147.jpg
    3.1 MB · Views: 145

Acadia18

Autocross Champion
Location
Here the entire time
Car(s)
2019 Golf R
ECS bad.






Am I doing this right?
 

Acadia18

Autocross Champion
Location
Here the entire time
Car(s)
2019 Golf R
Looks a lot like the box containing my APR catback I ordered from them. This thing was seriously F'd. Had 4 ovaled pipe ends that needed to be tweaked in order to install.

Maybe don't let your cat jump on the box, and it wouldn't squish your pipes...
 

absoluteczech

GolfMKV ADMlN
Location
SoCal
Car(s)
981 Cayman & GTI SE
I stopped doing business with them a few years back. FCPEuro gets my money now or urotuning for non oem stuff
 
Top