Very true. Edited accordingly along with the safety aspects. My wife proofread it as well, so this is going to the post office ASAP!Make sure your letter fits on one sheet of paper and I'd change the "I request that you consider a "goodwill" repair" to "I request a goodwill repair" - you don't want them to consider it, you want them to do it.
I also noticed post #234 of this thread suggests providing video to expedite. I'm thinking of putting https://tinyurl.com/vwinfotainment in the letter, which will send them to a dropbox folder in which I'll put some video. Thoughts on that?