GOLFMK8
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GOLFMKV

Dying sound system?

yeahforbes

Ready to race!
Location
NJ
Car(s)
2017 Golf R DSG
3 times in the past week or so, I started the car and the infotainment screen remains black. Completely unresponsive to normal button presses, touch screen, plugging/unplugging a phone, etc.

I just scanned w/ VCDS while in this blackout state, and I get "No response from controller" if I try opening module "47-Sound System". Auto scan says "47-Sound System -- Status: Cannot be reached 0100" in the gateway section and "Address 47: Sound System Cannot be reached" below.
  • Turning the car off and back on does nothing.
  • Turning the car off, opening the driver door (which normally triggers the radio to power off), and then turning the car back on does nothing.
  • Holding the radio's power button (forced reboot) fixes the issue, until it comes back later that week.
My three-year non-powertrain warranty expired a month ago ? Any ideas?
 

Carlosfandang0

Drag Racing Champion
Location
UK
Car(s)
2016 3Dr GTi DSG CSG
Have you scanned it once the controller can be reached??
 

yeahforbes

Ready to race!
Location
NJ
Car(s)
2017 Golf R DSG
Auto-scan from earlier today, engine running, radio borked/off:
Code:
Tuesday,17,March,2020,13:55:40:19087
VCDS -- Windows Based VAG/VAS Emulator Running on Windows 10 x64(VMWare)
VCDS Version 19.6.2.2 (x64)  HEX-NET CB: 0.4508.4
Data version: 20200210 DS308.0
www.Ross-Tech.com


VIN: x   License Plate: 
Mileage: 48597km-30196mi   Repair Order: 



--------------------------------------------------------------------------------
--------------------------------------------------------------------------------


Chassis Type: AU-VW37 (5Q0)
Scan: 01 02 03 05 08 09 10 13 14 15 16 17 19 22 2B 3C 42 44 47 52
          55 5F 75 A5 A9

VIN: x   Mileage: 48597km-30196miles

01-Engine -- Status: OK 0000
02-Auto Trans -- Status: OK 0000
03-ABS Brakes -- Status: OK 0000
05-Acc/Start Auth. -- Status: OK 0000
08-Auto HVAC -- Status: OK 0000
09-Cent. Elect. -- Status: OK 0000
10-Park/Steer Assist -- Status: OK 0000
13-Auto Dist. Reg -- Status: Malfunction 0010
14-Susp. Elect. -- Status: OK 0000
15-Airbags -- Status: OK 0000
16-Steering wheel -- Status: OK 0000
17-Instruments -- Status: OK 0000
19-CAN Gateway -- Status: OK 0000
22-AWD -- Status: OK 0000
2B-Steer. Col. Lock -- Status: OK 0000
3C-Lane Change -- Status: OK 0000
42-Door Elect, Driver -- Status: OK 0000
44-Steering Assist -- Status: OK 0000
47-Sound System -- Status: Cannot be reached 0100
52-Door Elect, Pass. -- Status: OK 0000
55-Headlight Range -- Status: OK 0000
5F-Information Electr. -- Status: Malfunction 0010
75-Telematics -- Status: OK 0000
A5-Frt Sens. Drv. Assist -- Status: OK 0000
A9-Struct. Borne Sound -- Status: OK 0000
-------------------------------------------------------------------------------

...

-------------------------------------------------------------------------------
Address 13: Auto Dist. Reg (J428)       Labels:| 3Q0-907-572.clb
   Part No SW: 5Q0 907 572 H    HW: 5Q0 907 572 H
   Component: ACC BOSCH MQB H10 0620  
   Coding: 350040C151FFC428949C810530301600000000000000000000
   Shop #: WSC 01357 011 00200
   ASAM Dataset: EV_ACCBOSCHVW416 002005
   ROD: EV_ACCBOSCHVW416_002_VW37.rod
   VCID: BC346A9E3721A8AF39-80E9

4 Faults Found:
0836 - Databus 
          U1123 00 [008] - Received Error Message
          [FAULT_PREDICTIVE_ROUTEDATA_SIGNALERROR_RECEIVED]
          Intermittent - Confirmed - Tested Since Memory Clear
             Freeze Frame:
                    Fault Status: 00000001
                    Fault Priority: 6
                    Fault Frequency: 14
                    Reset counter: 218
                    Mileage: 48477 km
                    Date: 2020.03.13
                    Time: 15:27:17

                    Control Module temperature: 32 °C
                    Voltage terminal 15: 14.0 V
                    Velocity_vehicle_reference: 0.66 m/s
                    Longitudinal_acceleration_vehicle_reference: 0.75 m/s²
                    Status_ACC_System: ACC_StandBy

1236 - Databus 
          U1121 00 [008] - Missing Message
          [FAULT_TIMEOUT_BV1_POSITION]
          Intermittent - Confirmed - Tested Since Memory Clear
             Freeze Frame:
                    Fault Status: 00000001
                    Fault Priority: 6
                    Fault Frequency: 6
                    Reset counter: 209
                    Mileage: 48122 km
                    Date: 2020.02.27
                    Time: 16:49:46

                    Control Module temperature: 27 °C
                    Voltage terminal 15: 14.4 V
                    Velocity_vehicle_reference: 3.11 m/s
                    Longitudinal_acceleration_vehicle_reference: 0.15 m/s²
                    Status_ACC_System: ACC_Off_MainSwitch_Off

1218 - Databus 
          U1121 00 [008] - Missing Message
          [FAULT_TIMEOUT_PSD_05]
          Intermittent - Confirmed - Tested Since Memory Clear
             Freeze Frame:
                    Fault Status: 00000001
                    Fault Priority: 6
                    Fault Frequency: 1
                    Reset counter: 224
                    Mileage: 48539 km
                    Date: 2020.03.15
                    Time: 17:47:14

                    Control Module temperature: 22 °C
                    Voltage terminal 15: 14.2 V
                    Velocity_vehicle_reference: 21.02 m/s
                    Longitudinal_acceleration_vehicle_reference: 4.80 m/s²
                    Status_ACC_System: ACC_StandBy

1219 - Databus 
          U1121 00 [008] - Missing Message
          [FAULT_TIMEOUT_PSD_06]
          Intermittent - Confirmed - Tested Since Memory Clear
             Freeze Frame:
                    Fault Status: 00000001
                    Fault Priority: 6
                    Fault Frequency: 1
                    Reset counter: 224
                    Mileage: 48539 km
                    Date: 2020.03.15
                    Time: 17:47:14

                    Control Module temperature: 22 °C
                    Voltage terminal 15: 14.2 V
                    Velocity_vehicle_reference: 21.22 m/s
                    Longitudinal_acceleration_vehicle_reference: 4.87 m/s²
                    Status_ACC_System: ACC_StandBy

-------------------------------------------------------------------------------

...

-------------------------------------------------------------------------------
Address 47: Sound System
Cannot be reached

-------------------------------------------------------------------------------

...

-------------------------------------------------------------------------------
Address 5F: Information Electr. (J794)       Labels:| 5G0-035-MIB-STD2.clb
   Part No SW: 3Q0 035 876 A    HW: 3Q0 035 876 A
   Component: MU-S-NS-US    840 0751  
   Serial number:               
   Coding: 027300020000000051220002001808009F0207F401200105C6
   Shop #: WSC 01357 011 00200
   ASAM Dataset: EV_MUStd4CDELP 001001
   ROD: EV_MUStd4CDELP_VW37.rod
   VCID: B22844A6E5656EDFE3-80E7

   Operating And Display Unit 1: 
   Subsystem 1 - Part No SW: 5GM 919 605     HW: 5GM 919 605 
   Component: ABT_Std-2_Nav  H53 1031 
   Serial number: VWZ8Z9SJX00GDB      

1 Fault Found:
0020 - Tuner for Satellite Radio 
          B11CF 53 [009] - Deactivated
          Confirmed - Tested Since Memory Clear
             Freeze Frame:
                    Fault Status: 00000001
                    Fault Priority: 4
                    Fault Frequency: 1
                    Reset counter: 12
                    Mileage: 44494 km
                    Date: 2019.12.11
                    Time: 11:43:11

                    Voltage terminal 30: 12.4 V
                    SDARS_tuner_status_2-Satellite radio antenna status: Electrical OK
                    SDARS_tuner_status_2-Channel selection for satellite radio: 0
                    SDARS_tuner_status_2-Audio Signal: Not available
                    SDARS_tuner_status_2-Antenna current: 137 mA
                    SDARS_tuner_status_2-Reception quality: No_signal
                    SDARS_tuner_status_2-Satellite radio tuner: pre-activation status: 07
                    SDARS_tuner_status_2-Satellite radio tuner: pre-activation value: 07


-------------------------------------------------------------------------------

...

-------------------------------------------------------------------------------
Address A5: Frt Sens. Drv. Assist (R242)       Labels:| 3Q0-980-65X-A5.clb
   Part No SW: 3Q0 980 654 G    HW: 3Q0 980 654 
   Component: MQB_B_MFK     H06 0231  
   Serial number: 12121612K23013
   Coding: 0003070000000205002213548040890084000E100020
   Shop #: WSC 01357 011 00200
   ASAM Dataset: EV_MFKBoschMQBB 001001
   ROD: EV_MFKBoschMQBB_001_VW36.rod
   VCID: BB366982322FAF9730-80EF

No fault code found.

-------------------------------------------------------------------------------

...

End----------(Elapsed Time: 01:57, VBatt start/end: 14.4V/14.4V)-----------
 

yeahforbes

Ready to race!
Location
NJ
Car(s)
2017 Golf R DSG
After rebooting the radio, 47-Sound System says No fault code found.

There are some Auto Dist Reg issues I've been seeing for a while, and a Frt Sens Drv Assist issue that just happened now for the first time as far as I remember. Taken all together, I could see a potential gateway issue but I'd prefer better opinions than my own.

Auto-scan from just now after a drive, engine off, radio rebooted/on:

Code:
Tuesday,17,March,2020,16:42:49:19087
VCDS -- Windows Based VAG/VAS Emulator Running on Windows 10 x64(VMWare)
VCDS Version 19.6.2.2 (x64)  HEX-NET CB: 0.4508.4
Data version: 20200210 DS308.0
www.Ross-Tech.com


VIN: x   License Plate: 
Mileage: 48630km-30217mi   Repair Order: 



--------------------------------------------------------------------------------
--------------------------------------------------------------------------------


Chassis Type: AU-VW37 (5Q0)
Scan: 01 02 03 05 08 09 10 13 14 15 16 17 19 22 2B 3C 42 44 47 52
          55 5F 75 A5 A9

VIN: x   Mileage: 48630km-30217miles

01-Engine -- Status: OK 0000
02-Auto Trans -- Status: OK 0000
03-ABS Brakes -- Status: OK 0000
05-Acc/Start Auth. -- Status: OK 0000
08-Auto HVAC -- Status: OK 0000
09-Cent. Elect. -- Status: OK 0000
10-Park/Steer Assist -- Status: OK 0000
13-Auto Dist. Reg -- Status: Malfunction 0010
14-Susp. Elect. -- Status: OK 0000
15-Airbags -- Status: OK 0000
16-Steering wheel -- Status: OK 0000
17-Instruments -- Status: OK 0000
19-CAN Gateway -- Status: OK 0000
22-AWD -- Status: OK 0000
2B-Steer. Col. Lock -- Status: OK 0000
3C-Lane Change -- Status: OK 0000
42-Door Elect, Driver -- Status: OK 0000
44-Steering Assist -- Status: OK 0000
47-Sound System -- Status: OK 0000
52-Door Elect, Pass. -- Status: OK 0000
55-Headlight Range -- Status: OK 0000
5F-Information Electr. -- Status: Malfunction 0010
75-Telematics -- Status: OK 0000
A5-Frt Sens. Drv. Assist -- Status: Malfunction 0010
A9-Struct. Borne Sound -- Status: OK 0000
-------------------------------------------------------------------------------

...

-------------------------------------------------------------------------------
Address 13: Auto Dist. Reg (J428)       Labels:| 3Q0-907-572.clb
   Part No SW: 5Q0 907 572 H    HW: 5Q0 907 572 H
   Component: ACC BOSCH MQB H10 0620  
   Coding: 350040C151FFC428949C810530301600000000000000000000
   Shop #: WSC 01357 011 00200
   ASAM Dataset: EV_ACCBOSCHVW416 002005
   ROD: EV_ACCBOSCHVW416_002_VW37.rod
   VCID: BC346A9E3721A8AF39-80E9

5 Faults Found:
0836 - Databus 
          U1123 00 [008] - Received Error Message
          [FAULT_PREDICTIVE_ROUTEDATA_SIGNALERROR_RECEIVED]
          Intermittent - Confirmed - Tested Since Memory Clear
             Freeze Frame:
                    Fault Status: 00000001
                    Fault Priority: 6
                    Fault Frequency: 14
                    Reset counter: 218
                    Mileage: 48477 km
                    Date: 2020.03.13
                    Time: 15:27:17

                    Control Module temperature: 32 °C
                    Voltage terminal 15: 14.0 V
                    Velocity_vehicle_reference: 0.66 m/s
                    Longitudinal_acceleration_vehicle_reference: 0.75 m/s²
                    Status_ACC_System: ACC_StandBy

1236 - Databus 
          U1121 00 [008] - Missing Message
          [FAULT_TIMEOUT_BV1_POSITION]
          Intermittent - Confirmed - Tested Since Memory Clear
             Freeze Frame:
                    Fault Status: 00000001
                    Fault Priority: 6
                    Fault Frequency: 6
                    Reset counter: 209
                    Mileage: 48122 km
                    Date: 2020.02.27
                    Time: 16:49:46

                    Control Module temperature: 27 °C
                    Voltage terminal 15: 14.4 V
                    Velocity_vehicle_reference: 3.11 m/s
                    Longitudinal_acceleration_vehicle_reference: 0.15 m/s²
                    Status_ACC_System: ACC_Off_MainSwitch_Off

1127 - Databus 
          U1121 00 [008] - Missing Message
          [FAULT_TIMEOUT_PSD_04]
          Intermittent - Confirmed - Tested Since Memory Clear
             Freeze Frame:
                    Fault Status: 00000001
                    Fault Priority: 6
                    Fault Frequency: 1
                    Reset counter: 229
                    Mileage: 48630 km
                    Date: 2020.03.17
                    Time: 16:30:26

                    Control Module temperature: 27 °C
                    Voltage terminal 15: 12.5 V
                    Velocity_vehicle_reference: 0.00 m/s
                    Longitudinal_acceleration_vehicle_reference: 0.00 m/s²
                    Status_ACC_System: ACC_StandBy

1218 - Databus 
          U1121 00 [008] - Missing Message
          [FAULT_TIMEOUT_PSD_05]
          Intermittent - Confirmed - Tested Since Memory Clear
             Freeze Frame:
                    Fault Status: 00000001
                    Fault Priority: 6
                    Fault Frequency: 2
                    Reset counter: 229
                    Mileage: 48539 km
                    Date: 2020.03.15
                    Time: 17:47:14

                    Control Module temperature: 22 °C
                    Voltage terminal 15: 14.2 V
                    Velocity_vehicle_reference: 21.02 m/s
                    Longitudinal_acceleration_vehicle_reference: 4.80 m/s²
                    Status_ACC_System: ACC_StandBy

1219 - Databus 
          U1121 00 [008] - Missing Message
          [FAULT_TIMEOUT_PSD_06]
          Intermittent - Confirmed - Tested Since Memory Clear
             Freeze Frame:
                    Fault Status: 00000001
                    Fault Priority: 6
                    Fault Frequency: 2
                    Reset counter: 229
                    Mileage: 48539 km
                    Date: 2020.03.15
                    Time: 17:47:14

                    Control Module temperature: 22 °C
                    Voltage terminal 15: 14.2 V
                    Velocity_vehicle_reference: 21.22 m/s
                    Longitudinal_acceleration_vehicle_reference: 4.87 m/s²
                    Status_ACC_System: ACC_StandBy


-------------------------------------------------------------------------------

...

-------------------------------------------------------------------------------
Address 5F: Information Electr. (J794)       Labels:| 5G0-035-MIB-STD2.clb
   Part No SW: 3Q0 035 876 A    HW: 3Q0 035 876 A
   Component: MU-S-NS-US    840 0751  
   Serial number:               
   Coding: 027300020000000051220002001808009F0207F401200105C6
   Shop #: WSC 01357 011 00200
   ASAM Dataset: EV_MUStd4CDELP 001001
   ROD: EV_MUStd4CDELP_VW37.rod
   VCID: B22844A6E5656EDFE3-80E7

   Operating And Display Unit 1: 
   Subsystem 1 - Part No SW: 5GM 919 605     HW: 5GM 919 605 
   Component: ABT_Std-2_Nav  H53 1031 
   Serial number: VWZ8Z9SJX00GDB      

   Data medium: 
   Subsystem 2 - Part No SW: 3G0 919 866 BB    HW: -----------
   Component: NAR 2017  --- 0525 
   Serial number: --------------------

1 Fault Found:
0020 - Tuner for Satellite Radio 
          B11CF 53 [009] - Deactivated
          Confirmed - Tested Since Memory Clear
             Freeze Frame:
                    Fault Status: 00000001
                    Fault Priority: 4
                    Fault Frequency: 1
                    Reset counter: 12
                    Mileage: 44494 km
                    Date: 2019.12.11
                    Time: 11:43:11

                    Voltage terminal 30: 12.4 V
                    SDARS_tuner_status_2-Satellite radio antenna status: Electrical OK
                    SDARS_tuner_status_2-Channel selection for satellite radio: 0
                    SDARS_tuner_status_2-Audio Signal: Not available
                    SDARS_tuner_status_2-Antenna current: 137 mA
                    SDARS_tuner_status_2-Reception quality: No_signal
                    SDARS_tuner_status_2-Satellite radio tuner: pre-activation status: 07
                    SDARS_tuner_status_2-Satellite radio tuner: pre-activation value: 07


-------------------------------------------------------------------------------

...

-------------------------------------------------------------------------------
Address A5: Frt Sens. Drv. Assist (R242)       Labels:| 3Q0-980-65X-A5.clb
   Part No SW: 3Q0 980 654 G    HW: 3Q0 980 654 
   Component: MQB_B_MFK     H06 0231  
   Serial number: 12121612K23013
   Coding: 0003070000000205002213548040890084000E100020
   Shop #: WSC 01357 011 00200
   ASAM Dataset: EV_MFKBoschMQBB 001001
   ROD: EV_MFKBoschMQBB_001_VW36.rod
   VCID: BB366982322FAF9730-80EF

1 Fault Found:
1122664 - Databus 
          U1121 00 [008] - Missing Message
          [TIMEOUT_PSD_04]
          Intermittent - Confirmed - Tested Since Memory Clear
             Freeze Frame:
                    Fault Status: 00000001
                    Fault Priority: 6
                    Fault Frequency: 1
                    Reset counter: 229
                    Mileage: 48630 km
                    Date: 2020.03.17
                    Time: 16:30:26

                    Control Module temperature: 36 °C
                    Outside air temperature: 12.5 °C
                    Vehicle speed: 0.00 km/h
                    System run time: 83.3 s
                    Voltage terminal 15: 12.5 V
                    mid: 01 F8
                    Status of camera: operational
                    Engine_Running_Info: 0
                    Software_Info_4: 1
                    Software_Info_3: 3
                    Software_Info_2: 2
                    Software_Info_1: 0


-------------------------------------------------------------------------------

...

End----------(Elapsed Time: 01:59, VBatt start/end: 12.4V/12.3V)-----------
 

yeahforbes

Ready to race!
Location
NJ
Car(s)
2017 Golf R DSG
Sorry for the abbreviated auto-scans. Apparently a single post here can't exceed 10000 characters, so I had no better option.

Also worth noting that I have done nothing to the Sound System module with VCDS besides reading fault codes... no coding, no adaptation, no basic settings, etc. but the Factory Reset in the basic settings sounds like something worth doing. I haven't tried it yet, though.

In my original post, I said 3 times in the past week. It's now at 6, including the last 3 times the car has been driven (or perhaps the last 6 times, can't remember) so I no longer consider it intermittent.
 

Adurm

Ready to race!
Location
Fl
You try pulling the brains out and checking the wires for a pin coming out of the plug?
 

yeahforbes

Ready to race!
Location
NJ
Car(s)
2017 Golf R DSG
I haven't yet. You mean the harness that plugs into the head unit, right? I will check at some point but the fact that it always happily performs a forced reboot when asked, and has no other issues whatsoever besides automatically booting with ignition, makes it hard to imagine a wiring issue.

It's back to being intermittent, by the way. The last 4 drives were 100% normal operation.
 

yeahforbes

Ready to race!
Location
NJ
Car(s)
2017 Golf R DSG
Well, even after doing a Factory Reset from the menu as well as from VCDS (Basic Settings), nothing at all has changed. It happens on roughly 60% of startups for like 3 weeks now. Of course my 3 year bumper to bumper NVLW just expired in mid February, and my dealer confirmed there wouldn't be any leeway. They said since a new radio is in the $2000 range, I should consider getting a warranty instead (and then make the radio claim after the 1 month no-claims waiting period).

For about $2200 premium and $100 deductible, I could have another 3yrs/30k miles of full warranty. Or $2870 another 5yrs/45k miles. Or $3230 another 6yrs/55k miles. Includes free oil changes every 1yr/10k (whichever comes first) until expiration, which are about $65 normally, so the premiums could be thought of as effectively $2000, $2545, $2840.

Based on those numbers, having the dealer replace the radio outright is just dumb. I'd certainly explore junkyards for radios before doing that. But there's an interesting twist on this decision: if this warranty they sell me is not underwritten by VWoA, perhaps Safe Guard or whoever else, would that be a tune-friendly warranty? No TD1 business if I were to need powertrain repair? And I could use it even while my 5 year VWoA powertrain warranty hasn't yet expired assuming VWoA declines a claim due to a tune? That's something I'd consider buying even without the radio situation pushing me into it! I just bought EQT base (ecu + tcu) and will be flashing in the coming days.

BTW I am fully aware that a tune has nothing to do with a radio claim. I'm just saying that I'd find additional value in a non-VWoA warranty (beyond the fact that I'll get my radio fixed) in the event that I develop powertrain issues while tuned, if I'm correct that something like this doesn't use TD1.
 
Last edited:

cb1111

Newbie
Location
Virginia, USA
Well, even after doing a Factory Reset from the menu as well as from VCDS (Basic Settings), nothing at all has changed. It happens on roughly 60% of startups for like 3 weeks now. Of course my 3 year bumper to bumper NVLW just expired in mid February, and my dealer confirmed there wouldn't be any leeway. They said since a new radio is in the $2000 range, I should consider getting a warranty instead (and then make the radio claim after the 1 month no-claims waiting period).

For about $2200 premium and $100 deductible, I could have another 3yrs/30k miles of full warranty. Or $2870 another 5yrs/45k miles. Or $3230 another 6yrs/55k miles. Includes free oil changes every 1yr/10k (whichever comes first) until expiration, which are about $65 normally, so the premiums could be thought of as effectively $2000, $2545, $2840.

Based on those numbers, having the dealer replace the radio outright is just dumb. I'd certainly explore junkyards for radios before doing that. But there's an interesting twist on this decision: if this warranty they sell me is not underwritten by VWoA, perhaps Safe Guard or whoever else, would that be a tune-friendly warranty? No TD1 business if I were to need powertrain repair? And I could use it even while my 5 year VWoA powertrain warranty hasn't yet expired assuming VWoA declines a claim due to a tune? That's something I'd consider buying even without the radio situation pushing me into it! I just bought EQT base (ecu + tcu) and will be flashing in the coming days.

BTW I am fully aware that a tune has nothing to do with a radio claim. I'm just saying that I'd find additional value in a non-VWoA warranty (beyond the fact that I'll get my radio fixed) in the event that I develop powertrain issues while tuned, if I'm correct that something like this doesn't use TD1.
So your dealership suggest that you commit warranty fraud - classy dealership. BTW, in this pricerange, warranty fraud is a felony.

Open a case with VW corporate and ask for a goodwill repair. I'd also throw the dealership (that is only trying to sell you a warranty) under a bus with corporate. If your warranty just expired, it sounds like you are still within the "miles" but not the "time". Most manufacturers will offer a goodwill repair if you ask nicely and properly.

Finally, there is no "tune friendly" warranty. Anybody that tells you that is just trying to sell you a bridge in Brooklyn.

Come back here if you want help with your letter to VW
 

pieterjan

Passed Driver's Ed
Location
belgium
Car(s)
Golf GTI 2019 PP DSG
Mib module adres 5F needs update to sw 757 mostly fixes the problem if not needs to be replaced but best start to let dealer do update no actuel sw version, and see that fixes error/complained

If engine tuned is normaly no problem for mib error has nothing to do with engine sw, also the update taks only maw 60 min
 

yeahforbes

Ready to race!
Location
NJ
Car(s)
2017 Golf R DSG
So your dealership suggest that you commit warranty fraud - classy dealership. BTW, in this pricerange, warranty fraud is a felony.
Yikes! I didn't really think it through, other than for total cost. Now that you mention it, I can't believe it didn't click until now. Between the felony and the lack of tune friendly powertrain, yeah forget it. Let's go back to square one.

Open a case with VW corporate and ask for a goodwill repair. ... If your warranty just expired, it sounds like you are still within the "miles" but not the "time". Most manufacturers will offer a goodwill repair if you ask nicely and properly.
Good call. This was my original tactic (asking for some leeway with the recent expiration) but only with the service advisor, not corporate. I'll ask corporate. Indeed, it was 3 years / 36,000 miles and I'm at about 30k.

I'd also throw the dealership (that is only trying to sell you a warranty) under a bus with corporate.
This one is tough for me. They have done me right in the past, and they're half the distance to me as the next closest dealer, so unless the corporate goodwill relies on the snitching, it might generate more grief. And if it's a third-party warranty like Safe Guard anyway (I'm actually not 100% sure), then it's only indirectly a VWoA concern anyway. But I see your point.

Finally, there is no "tune friendly" warranty. Anybody that tells you that is just trying to sell you a bridge in Brooklyn.
Thanks for clarifying this. There are tuner-provided warranties like APR Plus which do warranty tuned powertrains, and there is the VWoA warranty which does not, so I wasn't sure about third party warranties.

Come back here if you want help with your letter to VW
I would love any advice on this. Thanks for setting me straight.
 
Last edited:

yeahforbes

Ready to race!
Location
NJ
Car(s)
2017 Golf R DSG
Mib module adres 5F needs update to sw 757 mostly fixes the problem
Are there any anecdotes you can link to that support this? I agree it's worth a shot, but I had no problems with the stock software version until now. Maybe it's the reprogramming process itself, rather than actual bugfixes between versions, that causes the problem to be solved.
 

KevinC

Autocross Newbie
Location
Cochise County, AZ
Car(s)
'19 Golf R, '08 Z4MC
$2200 for just 3 yr/30k more coverage? That sounds insane. That price SHOULD be very negotiable - and the markup should be huge, so a hefty discount should be possible. Still not sure that I'd want to pay more than about $1k for it though. And if I did I'd have ZERO qualms about waiting the 30 days than having the radio covered under it.
 

cb1111

Newbie
Location
Virginia, USA
Yikes! I didn't really think it through, other than for total cost. Now that you mention it, I can't believe it didn't click until now. Between the felony and the lack of tune friendly powertrain, yeah forget it. Let's go back to square one.


Good call. This was my original tactic (asking for some leeway with the recent expiration) but only with the service advisor, not corporate. I'll ask corporate. Indeed, it was 3 years / 36,000 miles and I'm at about 30k.

Right - so you are in a better position

This one is tough for me. They have done me right in the past, and they're half the distance to me as the next closest dealer, so unless the corporate goodwill relies on the snitching, it might generate more grief. And if it's a third-party warranty like Safe Guard anyway (I'm actually not 100% sure), then it's only indirectly a VWoA concern anyway. But I see your point.

Probably not necessary, but the dealer could have asked for a goodwill repair for you but they are more interested in gouging you for an aftermarket junk warranty.

Thanks for clarifying this. There are tuner-provided warranties like APR Plus which do warranty tuned powertrains, and there is the VWoA warranty which does not, so I wasn't sure about third party warranties.

And if you read the APR warranty you see enough loopholes to drive a Mack truck through. Double the OCI, no non-APR mods, all warranty claims done at an APR dealer etc.

I would love any advice on this. Thanks for setting me straight.
Here's what you need to put into your letter. It should be a real letter, with a stamp, sent registered mail.

Date of first service, current mileage. State that while you understand that you are out of warranty by time, you are still under mileage

A factual state of the problem, emphasizing that this is an unusual failure that you believe is a manufacturer's defect

Ask for a goodwill repair. If you've owned prior VWs before then mention that as well.

Be factual, not emotional and you've got a good shot at getting all or part of the repair paid for.

If you want to draft a message and post it here, then we'll be happy to help massage it.
 
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