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Dealers - Philly Burbs PA

RuffledJersey

Passed Driver's Ed
Location
Northern Delawhere
Car(s)
2019 S DSG
Need to take car in for recall service and looking to see if people have opinions on dealers in Philly western burbs including Garnet, D’Ambrosio, Springfield, Piazza, Fred Beans, etc.
 

Dog Dad Wagon

Autocross Champion
Location
Innnnn West Philadelphia...
Car(s)
19 Alltrack 6MT
Fred Beans SUCKS. Please, do yourself a favor and never go there for anything.

My gf just had her car repaired at Garnet and it was a good experience. Most communicative service writer I’ve ever had. I’d give Garnet the thumbs up.
 

RuffledJersey

Passed Driver's Ed
Location
Northern Delawhere
Car(s)
2019 S DSG
If you're willing to make the drive, I've heard nothing but good things about Smith VW in Delaware.
Actually, I’m closer to Smith than all the others except Garnet. For logistical reasons, I can’t do a drop-off and Smith isn’t giving me the option to wait when I try to make a recall appointment.
 
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Dog Dad Wagon

Autocross Champion
Location
Innnnn West Philadelphia...
Car(s)
19 Alltrack 6MT
If you're willing to make the drive, I've heard nothing but good things about Smith VW in Delaware.

I haven’t had any particularly great experiences with them. I went a bunch due to the good press and haven’t really been impressed. Service Manager is a good guy though. Their “Performance Guy” sucks now that Arno’s gone. Whoever the guy who sits on the left is.
 

RuffledJersey

Passed Driver's Ed
Location
Northern Delawhere
Car(s)
2019 S DSG
Just to follow up on this - I ended up going to Garnet and had a good experience.

I also had an oil change done while I was there and they did the usual multi-point inspection including alignment check. The service writer said everything checked out and didn’t try to sell me any unnecessary or dealer-recommended services. (Though I did have to bite my tongue when they recommended a cabin air filter replacement to another customer since I know how much dealers overcharge for this.)

It’s a little thing but their next service sticker was in line with the VW maintenance schedule of 10k mi/1 year (unlike the last dealer who put down 5k/6 mos.)
 

jawndropper

Passed Driver's Ed
Location
NoVA
Car(s)
2017 GTI Sport
avoid colonial vw in feasterville at all costs.

i went there for a brake job in a pinch and they somehow mounted 2 of my rotiforms in the 5x114.3 holes and destroyed two wheel hubs(didnt this find out untill earlier this month, cost me an additional $700). they also scratched up my wheels too. never even returned my calls.
 

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jimlloyd40

Autocross Champion
Location
Phoenix
Car(s)
2018 SE DSG
avoid colonial vw in feasterville at all costs.

i went there for a brake job in a pinch and they somehow mounted 2 of my rotiforms in the 5x114.3 holes and destroyed two wheel hubs(didnt this find out untill earlier this month, cost me an additional $700). they also scratched up my wheels too. never even returned my calls.
So nothing happened after that letter?
 

jawndropper

Passed Driver's Ed
Location
NoVA
Car(s)
2017 GTI Sport
So nothing happened after that letter?
Nope they never called me, emailed me or returned my messages I left for the service manager.

I have pictures of my wheels in the parking lot that morning before i handed over the keys and after i picked them up too( i knew this would would happen) Been meaning to contact VWoA but not sure its even worth fighting for though at this point.
 
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