infiniteend
Passed Driver's Ed
- Location
- New York
- Car(s)
- '18 Golf R
Is it normal for them to be charging a diagnostic fee? My ACC/Front Assist is acting up. I'm only asking cause I've had an Audi ('18 S4) before and whenever I went in with random issues (due to my mods or not) they wouldn't charge me to diagnose - they'd tell me it's my issue or theirs and then we'd proceed accordingly.
But this time they told me if it's a warranty issue (sensor is faulty) they'll take care of it but if it's not a warranty issue (i.e., it's damaged, then it's on me). I have no knowledge of it being damaged at all - the rep on the phone gave me an example like say I was parked and someone tapped me and it "broke" but no visible damage outside - then it's a non-warranty repair and that's on me so I'll have to pay a diagnostic fee?
Is this normal because like I said - I've never experienced this before, usually the dealer just diagnoses and lets me know if I wanna fix it through them or corporates gonna foot the bill...
My issue:
But this time they told me if it's a warranty issue (sensor is faulty) they'll take care of it but if it's not a warranty issue (i.e., it's damaged, then it's on me). I have no knowledge of it being damaged at all - the rep on the phone gave me an example like say I was parked and someone tapped me and it "broke" but no visible damage outside - then it's a non-warranty repair and that's on me so I'll have to pay a diagnostic fee?
Is this normal because like I said - I've never experienced this before, usually the dealer just diagnoses and lets me know if I wanna fix it through them or corporates gonna foot the bill...
My issue:
I just got an issue with the Front Assist/ACC. It says "Front Assist is unavailable" or something along those lines. I tried cleaning the sensor and even starting my car w/o the badge. I tapped in via Carista and it was "fault code 00791" under the ACC section? But according to VW 00791 is "Air Con. Evaporator Temperature Switch" which makes no sense how it'd knock out my Front Assist or Adaptive Cruise control.
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