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Dealer damaged car

Dog Dad Wagon

Autocross Champion
Location
Innnnn West Philadelphia...
Car(s)
19 Alltrack 6MT
They weren’t. At least they shouldn’t have been since I left them the car Friday morning and was told I wouldn’t have it back until midday Monday. They also took it for a 9 mile test drive. That makes me leery too. 2-3 sure. 9? So were they just out beating on it?

yeah - 9 miles is a bit much. the writing is on the wall - this seems like a young tech who lacks caution or respect
 

gixxerfool

Ready to race!
Location
New Jersey
Car(s)
2016 Golf R
yeah - 9 miles is a bit much. the writing is on the wall - this seems like a young tech who lacks caution or respect
I just checked. That’s further than the distance from my house to the dealer. Agreed. One would hope this isn’t their best tech.
 
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SnailpowerMk7

Ready to race!
Location
NJ
Car(s)
MK7 GTI SE 6SPD MT
Wow.. They jack up GTIs and Rs all the time. Its like they had a newbie tech do it. I could see a tire place or jiffy lube do it but am really
stumped a Volkswagen dealer would do this... did not know they were so rushed and pressed for time.

Well, you still get newbie techs all the time fresh out of a trade school. They might have all the knowledge in the world but unfortunately lack of experience. Then you go to the guys with lots of experience (older mechanics), and they're more careless on how they handle cars because their so used to it and they just want to get the job done quick. It's always a frightening situation no matter where you take it.
 

gixxerfool

Ready to race!
Location
New Jersey
Car(s)
2016 Golf R
I wanted to check in and update this. I shot off an email last night to VWOA essentially mirroring this thread.

I got a call this morning from the parts and service director. He seemed confused and was under the impression the writer had handled the situation. He asked that I bring it in so he can look at it. He was understanding and apologetic. He pointed it out as soon as he walked up to the car. He was confused because he was under the impression it was damage to the rocker panels, not realizing it was the side skirts, as I was corrected earlier in this thread. He said he will order them and then get them painted and then call me to get the car in. He insisted the body shop hang them, which I was ok with. He also said it was a dick move by the tech and he would Deal with it. At this point, I feel like they are going to take care of it correctly and make it right, which is all I ask.

I did inquire about the 9 mile test drive. He said that comes direct from him. The coolant systems can be hard to bleed and he wants them burped before they get released to the customer.
 

russiankid

Drag Race Newbie
Location
PA
I had a tire shop cause over $3,000 in rocker damage to my wife's Jetta. They owned up to it, but never a pleasant situation. Good on the dealer for owning up to it and taking care of it.
 

avenali312

Drag Race Newbie
Location
Mableton, GA
Car(s)
2015 VW GTI
I have similar damage on my GTI from a dealer. It had happened while the previous owner owned the car and they lifted it incorrectly. He worked for the dealership, and either never noticed or just decided not to get it taken care of. Luckily, on the GTI, the sideskirts aren't painted, so it's more of just a crease in the plastic that typically only I notice. Mine did go up far enough to dent the rocker panel as well though, but again, I'm one of the few that knows it's messed up. So, I'm trying to live with it haha.
 

gixxerfool

Ready to race!
Location
New Jersey
Car(s)
2016 Golf R
I had a tire shop cause over $3,000 in rocker damage to my wife's Jetta. They owned up to it, but never a pleasant situation. Good on the dealer for owning up to it and taking care of it.

wow. That’s insane. I had a 1/4 panel hung on my civic replaced for about twice that. That’s a ton of damage. That’s all I think anyone wants. Some go for the jugular. I’m not that guy.

I have similar damage on my GTI from a dealer. It had happened while the previous owner owned the car and they lifted it incorrectly. He worked for the dealership, and either never noticed or just decided not to get it taken care of. Luckily, on the GTI, the sideskirts aren't painted, so it's more of just a crease in the plastic that typically only I notice. Mine did go up far enough to dent the rocker panel as well though, but again, I'm one of the few that knows it's messed up. So, I'm trying to live with it haha.

I thought all the golfs were the same with the side skirts. I didn’t realize it was an R thing. My friend decided to ask me about the rockers. I wish he had thought of that before I went there yesterday.

I got a call from VW Corp this morning. They’re monitoring the situation and working with the dealer to get it corrected quick. So it’s nice to know there are more eyes on this.
 

gixxerfool

Ready to race!
Location
New Jersey
Car(s)
2016 Golf R
I wanted to update this. Nothing has happened until today. I just got the call to drop my car off at the dealer next Monday to get the skirts put on.
 

gixxerfool

Ready to race!
Location
New Jersey
Car(s)
2016 Golf R
Final update guys and gals,

picked my car up from the dealer yesterday. They body shop did a great job painting and installing the side skirts and the dealer even covered the missing front tow hook cover for me.
Final thoughts: while this is something that shouldn’t have happened at all and there was likely every possibility the dealer would have dealt with it the same without VWoA involvement, I don’t regret contacting them. The service manager was in touch with me every step of the way and the process was delayed due to holidays and snow. While I do all of my own work, there are some items I will need a dealer to do, such as programming a key fob and such, and will consider going to them for that. I ultimately hope there is a “retraining” or something to make sure no else has to go through this.
 
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