tigeo
Autocross Champion
- Location
- Richmond, VA area
Correct.
7
Class action lawsuit letter (Waterpump)
- Thread starter OceanJack
- Start date
yeahforbes
Go Kart Newbie
- Location
- NJ
- Car(s)
- 2017 Golf R DSG
I just asked VW Customer Care live chat if my VIN has the extended water pump warranty based on the class action settlement. Response:
tigeo
Autocross Champion
- Location
- Richmond, VA area
I'm glad I just paid for mine/had it fixed out of warranty and will at some point get the $1150 check back from VW.
DrFunkalupicus
Autocross Champion
- Location
- Topeka
- Car(s)
- 2016 VW GTI S
The other day, I followed up with chat to see how long my warranty will be on the water pump. Per VW, it's 8 year80k w/ a start date of 31 Jan 2017 which is cool with me since my car is a 2016. I also have a few other extended warranties which was a nice surprise.
From my understanding, there are speculations and requirements to get VW to cover this. It has to be leaking from the correct areas for it to be covered. I spoke to one of the dealers managers in my area recently and it’s like a checklist whether or Not it will be covered. For example, if it’s leaking from the cam cradle side, they aren’t going to cover it. This is the first time I’ve ever heard of a mechanical issue not being covered because of the requirements it has to meet. VWoA is cracking down 
. I was Told to many techs were just throwing on the pumps without properly diagnosing what actually happened and VWoG came in and started doing audits of dealers in America
. I was Told to many techs were just throwing on the pumps without properly diagnosing what actually happened and VWoG came in and started doing audits of dealers in America
yeahforbes
Go Kart Newbie
- Location
- NJ
- Car(s)
- 2017 Golf R DSG
Do you know if the thermostat housing falls under "correct areas"? My diagnosis (from before the settlement was even known to us) is just that, but they were going to fix it via "Thermostat / Water Pump Replacement Kit" (part 06L121111HKT3) and estimated it at just under $2000 for that reason. I'll take it in soon to see what they say, but this information is an interesting development that makes me curious how mine will play out...From my understanding, there are speculations and requirements to get VW to cover this. It has to be leaking from the correct areas for it to be covered. I spoke to one of the dealers managers in my area recently and it’s like a checklist whether or Not it will be covered. For example, if it’s leaking from the cam cradle side, they aren’t going to cover it. This is the first time I’ve ever heard of a mechanical issue not being covered because of the requirements it has to meet. VWoA is cracking down
@yeahforbes I’m not 100 percent , i apologize i dont Know more
I see that you are in NJ, just a heads up don't take your car to the VW Princeton for the extended 'water pump' warranty. They will not fix anything and slap you with a $200 diagnostic fee.
First they told me it would not be covered under the warranty because it's the thermostat that is leaking and not the water pump.... I gave them the warranty info from the NHTSA stating the thermostat/thermostat housing should be covered. After that the service manager there told me because the timing cover is leaking.. and the oil from the timing cover is dripping onto the thermostat housing which caused the coolant leaks...?? Not sure if that's even possible, I called VW America and explained the situation.. but of course they took the dealership story. Let me know if you guys have have any luck with this extended warranty situation.
yeahforbes
Go Kart Newbie
- Location
- NJ
- Car(s)
- 2017 Golf R DSG
Thanks for the heads up. I made an appointment with another dealer, a couple weeks out due to my schedule, and will call them on Monday to confirm that the warranty covers it. I'm already diagnosed (not by customer complaint, just by them having noticed during unrelated service... hopefully that's equivalent) so I'm not too worried about a diag fee.
Also thanks for that image... I searched the number on it and found the full document (actually a newer revision) here: https://static.nhtsa.gov/odi/tsbs/2022/MC-10214801-0001.pdf
Glad to see that it explicitly mentions my particular diagnosis of failed thermostat housing (which is what I've been wondering this whole time), and that's bogus what you're going through. I'll report back after I'm done.
P.S. Hold up... $147 for a rear wiper blade... I am in tune with the situation of dealership service pricing, but that is just somethin' else. The OE part is $6.99 here and the labor is less than 1 minute. And an oil change should be closer to $90. Although $350 is a great price for DSG service (but I kind of doubt that line is truly DSG service, "automatic" typically means slushbox).
yeahforbes
Go Kart Newbie
- Location
- NJ
- Car(s)
- 2017 Golf R DSG
Also found this FAQ: https://static.nhtsa.gov/odi/tsbs/2022/MC-10214802-0001.pdf
Some interesting points, which seem at odds with each other, IMHO:
> Does the Warranty Extension apply to Water Pumps that have not failed? No. Like the original warranty, failure of the Water Pump would be required for any aspect of the extended warranty to apply.
> If the Water Pump problem is due to a faulty or failed thermostat/thermostat housing only, do you need to replace the entire water Pump (as defined above)? No. If the problem can be properly repaired by replacement of the thermostat and/or thermostat housing only, then the dealer should only replace those items. However, if doing so will not remedy the problem, then the entire Water Pump (as defined above) should be replaced.
And then the point that seems like the snag @jzl13579 ran into:
> What if the Water Pump has failed as a direct result of another component’s failure? For example, engine oil leaking from the cylinder head cover causing the Water Pump to fail. The Water Pump must be the root cause of the failure per the terms and conditions of the Water Pump Settlement and Warranty Extension. Damage to the Water Pump resulting from the failure of a different component that is not considered a component of the Water Pump (as defined above) is not covered under this Settlement’s Warranty Extension.
Some interesting points, which seem at odds with each other, IMHO:
> Does the Warranty Extension apply to Water Pumps that have not failed? No. Like the original warranty, failure of the Water Pump would be required for any aspect of the extended warranty to apply.
> If the Water Pump problem is due to a faulty or failed thermostat/thermostat housing only, do you need to replace the entire water Pump (as defined above)? No. If the problem can be properly repaired by replacement of the thermostat and/or thermostat housing only, then the dealer should only replace those items. However, if doing so will not remedy the problem, then the entire Water Pump (as defined above) should be replaced.
And then the point that seems like the snag @jzl13579 ran into:
> What if the Water Pump has failed as a direct result of another component’s failure? For example, engine oil leaking from the cylinder head cover causing the Water Pump to fail. The Water Pump must be the root cause of the failure per the terms and conditions of the Water Pump Settlement and Warranty Extension. Damage to the Water Pump resulting from the failure of a different component that is not considered a component of the Water Pump (as defined above) is not covered under this Settlement’s Warranty Extension.
Haha I asked them the same exact question... they 'accidently' included the labor cost- dealer cost to replace a the rear wiper blade is around $47
I'll call up VW Hamilton or VW Edison and see if they can help. Let me know how your visit turn out, may be I'll take my car there haha.
or it could be the other way around-- thermostat failure, causing engine to over heat and now the timing cover is leaking oil
.I had two incidents a few months back.. while driving back from NY and got stuck in Holland tunnel- bumper to bumper traffic. The temp gauge went close to red line, I had to shut the car off and let it cool off while in traffic ... ever since then I have never taken the car to NY...
yeahforbes
Go Kart Newbie
- Location
- NJ
- Car(s)
- 2017 Golf R DSG
Just called and the service advisor verbally confirmed that the work will be fully covered under warranty, and they'll give me a loaner car, too, since it's a long job that could take 2 days. I'll disclose which dealership upon success (mid/late next week), so as not to let you act on what would end up being bad advice should things unexpectedly go south. Roughly an hour from Princeton though.
Sounds like a radiator fan issue, when overheating only happens during a lack of speed (natural airflow eliminates the reliance on the fan).
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an hour is not too bad, keep me posted!
hmm.. it could be, I'll do some research on the radiator fan. Thank you.