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Aggressiv Carbon Fiber Front Lip For Golf R (MK7.5) -USP Motorsports Issue

krisprz8

Ready to race!
Location
Yorba Linda, CA
I had purchased one of these a few months ago and the fitment was off and I returned it. Simple.
A couple weeks ago, I thought I would see if the fitment would be better, so I ordered another. I received the lip mid last week and right away noticed that there was 3M tape randomly on the bottom of the lip. I’m not sure why that was even there. The pictures do not show any type of 3M tape on the lip and the lip I purchased months ago did not have that as well. Then when test fitting it on the car, I noticed both ends of the lip are damaged. This lip seems as if it was used and resold to me. USP says it is not a used item, but yet they don’t explain to me why there is 3M tape on the bottom of the lip. Someone had to have put that tape there and it doesn’t make sense why it would be at the bottom of the splitter facing the ground.



I have been talking to USP Motorsports about the issue and so far it looks like i’ll have to pay to ship it back to them myself just because I was told prior to my purchase that fitment might be off due to my last one not fitting correctly. Even if the fitment was perfect, the lip is damaged and I would want to send it back for a replacement or refund anyways. Now I’m being told I will only get a full refund towards store credit.


I was also told I should take the lip to a body shop since I had trouble the first time with the lip. No point in doing that since the lip is damaged. It’s not even worth taking the lip to the body shop because the lip is damaged. However, it does fit slightly better than the previous lip

This is the first time I’ve had an issue with USP Motorsports and I don’t think i’ll be purchasing from them anymore.

Sharing my experience and I don’t recommend the lip. I just ordered a Maxton V6 splitter. I wish I saw this before ordering the one from USP. Can’t wait to get it!

Anyone else purchase one of these lips and had problems with fitment? I was told that my previous splitter I sent back was sold as an open box item and the person took it to a body shop to be installed.


Sent from my iPhone using Tapatalk
 

zinfamous

Go Kart Newbie
Location
MD
If the lip is damaged, can't it just be sent back as damaged? Not sure the 3M tape is relevant at that point, if that is what USP is getting hung up about.

Rationally, it was likely damaged from being a returned product, but they still shipped you a damaged product as new, regardless of where it came from.
 

krisprz8

Ready to race!
Location
Yorba Linda, CA
If the lip is damaged, can't it just be sent back as damaged? Not sure the 3M tape is relevant at that point, if that is what USP is getting hung up about.

Rationally, it was likely damaged from being a returned product, but they still shipped you a damaged product as new, regardless of where it came from.


That’s what I am saying. The lip is damaged. They sent me a shipping label for the previous lip that wasn’t damaged, but the fitment was just off. I also received a full refund not store credit either. I don’t get why it’s such a big issue now and why Justin from USP can’t issue me a shipping label this time and a full refund.
 

BadHombre760

Go Kart Newbie
Location
Viva Las Vegas
Yup, USP sucks for returns. Instead of paying a $40 re-stocking fee and another $35 for shipping I decided to just sell the part to someone on a local fb group
 

Born_Into_This

Ready to race!
Location
Twin Cities, MN
Ride
18 R
Had fitment issues with the same part, ended up keeping it. It took some effort, but I spent some time with a dremel on the backside and got it to fit pretty nicely. Fitment was off because the carbon layup was so sloppy on the back there were big protrusions preventing the lip to sit flush over the OEM black trim pieces.

Can't believe they sent out a clearly used piece. I decided not to do business with them anymore after my experience, which was pretty ridiculous. After receiving my lip I ceramic coated it to protect it from the elements, honestly looked better than when I received it. They wouldn't accept my return because of the coating, saying the part was now modified and they couldn't restock and sell it. Keep in mind, this was on a lip that already did not fit well enough to sell imo. They eventually agreed to a return, but again I would have had to pay shipping which was incredibly expensive on the size box the lip comes in plus restocking fees.

TLDR: Don't do business with USP Motorsports, other companies care about enthusiasts
 

zinfamous

Go Kart Newbie
Location
MD
That’s what I am saying. The lip is damaged. They sent me a shipping label for the previous lip that wasn’t damaged, but the fitment was just off. I also received a full refund not store credit either. I don’t get why it’s such a big issue now and why Justin from USP can’t issue me a shipping label this time and a full refund.
yeah it sounds like they are stuck on the 3M tape evidence and not the fact that they sent you a visibly damaged item as "new."

If they won't listen to reason, then contact the cc company and do a charge-back, explain the complaint, send whatever evidence they request (I don't know that they ever do.)

....and if you didn't purchase with cc, don't ever do that again, haha. /shrug.
 

krisprz8

Ready to race!
Location
Yorba Linda, CA
Had fitment issues with the same part, ended up keeping it. It took some effort, but I spent some time with a dremel on the backside and got it to fit pretty nicely. Fitment was off because the carbon layup was so sloppy on the back there were big protrusions preventing the lip to sit flush over the OEM black trim pieces.

Can't believe they sent out a clearly used piece. I decided not to do business with them anymore after my experience, which was pretty ridiculous. After receiving my lip I ceramic coated it to protect it from the elements, honestly looked better than when I received it. They wouldn't accept my return because of the coating, saying the part was now modified and they couldn't restock and sell it. Keep in mind, this was on a lip that already did not fit well enough to sell imo. They eventually agreed to a return, but again I would have had to pay shipping which was incredibly expensive on the size box the lip comes in plus restocking fees.

TLDR: Don't do business with USP Motorsports, other companies care about enthusiasts


I was going to try and figure out a way to make it work until I saw it was damaged and clearly a used product.
I ordered a Spullen dog bone insert and the burnout box from. I really wish I didn’t after this experience.
I will not be purchasing from them again.
 

krisprz8

Ready to race!
Location
Yorba Linda, CA
yeah it sounds like they are stuck on the 3M tape evidence and not the fact that they sent you a visibly damaged item as "new."



If they won't listen to reason, then contact the cc company and do a charge-back, explain the complaint, send whatever evidence they request (I don't know that they ever do.)



....and if you didn't purchase with cc, don't ever do that again, haha. /shrug.


Yeah, I might contact PayPal and send them pics and explain the situation. Very disappointed in USP. Had bought multiple things and have returned 2 prior items and no problems. Not sure what the big issue is here.
 

carchrism5

Go Kart Champion
Location
CT
Ride
GTI
USP seems to have a number of issues recently. A friend was shipped one of their tear duct intakes and the tube was completely worn and their letters even coming off. USP's response was "if it affects functionality please let us know", which wasn't great. Same guy also bought a Wortec oil pan when it was V1, it leaked they told him "too bad" essentially. He bought the V2 from them again, that one leaked too. USP again said "too bad". Needless to say a few more people aren't buying from USP again.
 

Vobs56

Ready to race!
Location
Mokena, IL
I've had the exact same issues with my Aggressiv products from USP Motorsports. I ordered the Carbon Fiber spoiler, rear diffuser, eyelids and mirror covers. All of them were crap in some shape or form aside from the spoiler.

I took the rear diffuser to a reputable VW/Audi performance shop and the mechanic told me that they were able to mount it, but it needed a lot of coaxing to fit properly. He applied extra 3M body tape to secure it but he said he's never seen a body trim piece so large only come with 2 mounting screws. He also told me that it was a bit warped and appeared to have not been treated properly during production and would be considered a manufacture defect. It was already mounted and I was beyond the return window so I kept it to see how it would hold up. It was my fault for not inspecting it first anyways. Approximately 2 weeks later it started to sag and the ends that meet and wrap around the edges of the wheel well were starting to crack. There were no pre-drilled mounting points in these areas, but I also did not want to drill screws into the wheel well edges in fear of causing a spider web crack to the body. I also didn't want it falling off while driving. The whole time it was clinging for dear life.

About two months after that the carbon fiber eye lids and mirrors started to crack. Completely unacceptable for a car that's garaged and only driven short distances 3-4x/week. Don't make the mistake I did and avoid Aggressiv parts from USP. I've had carbon fiber pieces from Ebay for a third of the cost and weren't garbage in less than 6-7 months.

I replaced everything with Aerofabb, including rear diffuser, front splitter and spoiler. Precision fit all the way around. Way better customer service as well. Their machine was down for a while and he called me personally to provide me with all of the details regarding the manufacturing process and my order. I'm patient when it comes to orders and deliveries, and he provided me with more details than I expected. Apologies for forgetting the gentleman's name who owns Aerofabb, but the customer service was the best I've ever experienced from an automotive manufacturer.
 
Last edited:

krisprz8

Ready to race!
Location
Yorba Linda, CA
I've had the exact same issues with my Aggressiv products from USP Motorsports. I ordered the Carbon Fiber spoiler, rear diffuser, eyelids and mirror covers. All of them were crap in some shape or form aside from the spoiler.

I took the rear diffuser to a reputable VW/Audi performance shop and the mechanic told me that they were able to mount it, but it needed a lot of coaxing to fit properly. He applied extra 3M body tape to secure it but he said he's never seen a body trim piece so large only come with 2 mounting screws. He also told me that it was a bit warped and appeared to have not been treated properly during production and would be considered a manufacture defect. It was already mounted and I was beyond the return window so I kept it to see how it would hold up. It was my fault for not inspecting it first anyways. Approximately 2 weeks later it started to sag and the ends that meet and wrap around the edges of the wheel well were starting to crack. There were no pre-drilled mounting points in these areas, but I also did not want to drill screws into the wheel well edges in fear of causing a spider web crack to the body. I also didn't want it falling off while driving. The whole time it was clinging for dear life.

About two months after that the carbon fiber eye lids and mirrors started to crack. Completely unacceptable for a car that's garaged and only driven short distances 3-4x/week. Don't make the mistake I did and avoid Aggressiv parts from USP. I've had carbon fiber pieces from Ebay for a third of the cost and weren't garbage in less than 6-7 months.

I replaced everything with Aerofabb, including rear diffuser, front splitter and spoiler. Precision fit all the way around. Way better customer service as well. Their machine was down for a while and he called me personally to provide me with all of the details regarding the manufacturing process and my order. I'm patient when it comes to orders and deliveries, and he provided me with more details than I expected. Apologies for forgetting the gentleman's name who owns Aerofabb, but the customer service was the best I've ever experienced from an automotive manufacturer.


Wow that’s crazy! I won’t be purchasing anything from USP or Aggressiv again.

I’ve only heard of good things about the customer service over at Aerofabb. I would go that route, but I don’t really the splitters they have. The Maxton V6 I ordered just got shipped, so I’m hoping fitment is fine
 

FROSTYmk7.5

New member
Location
Denver Colorado
I had purchased one of these a few months ago and the fitment was off and I returned it. Simple.
A couple weeks ago, I thought I would see if the fitment would be better, so I ordered another. I received the lip mid last week and right away noticed that there was 3M tape randomly on the bottom of the lip. I’m not sure why that was even there. The pictures do not show any type of 3M tape on the lip and the lip I purchased months ago did not have that as well. Then when test fitting it on the car, I noticed both ends of the lip are damaged. This lip seems as if it was used and resold to me. USP says it is not a used item, but yet they don’t explain to me why there is 3M tape on the bottom of the lip. Someone had to have put that tape there and it doesn’t make sense why it would be at the bottom of the splitter facing the ground.



I have been talking to USP Motorsports about the issue and so far it looks like i’ll have to pay to ship it back to them myself just because I was told prior to my purchase that fitment might be off due to my last one not fitting correctly. Even if the fitment was perfect, the lip is damaged and I would want to send it back for a replacement or refund anyways. Now I’m being told I will only get a full refund towards store credit.


I was also told I should take the lip to a body shop since I had trouble the first time with the lip. No point in doing that since the lip is damaged. It’s not even worth taking the lip to the body shop because the lip is damaged. However, it does fit slightly better than the previous lip

This is the first time I’ve had an issue with USP Motorsports and I don’t think i’ll be purchasing from them anymore.

Sharing my experience and I don’t recommend the lip. I just ordered a Maxton V6 splitter. I wish I saw this before ordering the one from USP. Can’t wait to get it!

Anyone else purchase one of these lips and had problems with fitment? I was told that my previous splitter I sent back was sold as an open box item and the person took it to a body shop to be installed.


Sent from my iPhone using Tapatalk
bmp tuning is the way to go... not only is the quality of the product great most times, but the customer service is exceptional.
 

imthanick_a

Drag Racing Champion
Location
Ohio
Wow that’s crazy! I won’t be purchasing anything from USP or Aggressiv again.

I’ve only heard of good things about the customer service over at Aerofabb. I would go that route, but I don’t really the splitters they have. The Maxton V6 I ordered just got shipped, so I’m hoping fitment is fine
Great to hear... I just got my Aggressiv mirror caps from USP but haven't installed yet. I'm waiting for the weather to get a little warmer so I don't break the clips as easily. Hopefully theres no issue
 

FROSTYmk7.5

New member
Location
Denver Colorado
I had purchased one of these a few months ago and the fitment was off and I returned it. Simple.
A couple weeks ago, I thought I would see if the fitment would be better, so I ordered another. I received the lip mid last week and right away noticed that there was 3M tape randomly on the bottom of the lip. I’m not sure why that was even there. The pictures do not show any type of 3M tape on the lip and the lip I purchased months ago did not have that as well. Then when test fitting it on the car, I noticed both ends of the lip are damaged. This lip seems as if it was used and resold to me. USP says it is not a used item, but yet they don’t explain to me why there is 3M tape on the bottom of the lip. Someone had to have put that tape there and it doesn’t make sense why it would be at the bottom of the splitter facing the ground.



I have been talking to USP Motorsports about the issue and so far it looks like i’ll have to pay to ship it back to them myself just because I was told prior to my purchase that fitment might be off due to my last one not fitting correctly. Even if the fitment was perfect, the lip is damaged and I would want to send it back for a replacement or refund anyways. Now I’m being told I will only get a full refund towards store credit.


I was also told I should take the lip to a body shop since I had trouble the first time with the lip. No point in doing that since the lip is damaged. It’s not even worth taking the lip to the body shop because the lip is damaged. However, it does fit slightly better than the previous lip

This is the first time I’ve had an issue with USP Motorsports and I don’t think i’ll be purchasing from them anymore.

Sharing my experience and I don’t recommend the lip. I just ordered a Maxton V6 splitter. I wish I saw this before ordering the one from USP. Can’t wait to get it!

Anyone else purchase one of these lips and had problems with fitment? I was told that my previous splitter I sent back was sold as an open box item and the person took it to a body shop to be installed.


Sent from my iPhone using Tapatalk
Agressive is a POS carbon fiber company that orders its products right off of Ali express. Ordered a rear spoiler the other day. it came with barely any 3m tape on it, but the remnants of some tape was stuck in the normal spots that it should have been (as advertised on their website). The wing was also nowhere close to fitting as there was a 1/2 in gap between the edge of the wing, and the edge of the actual rear spoiler. I talked to Justin at USP motorsports, and send him pictures of the test fit and he assured me they made a revision to the wing and the new revision didn't come with tape. My only thought was, "why even revise the wing if you're still gonna send the same piece of china made shit? I will not purchase from AGRESSIV or USP motorsports again.
 

mk7_bk

Drag Racing Champion
i just put my Maxton Designs gloss splitter on. FROM ECS, 1 the screws were literally floating around the box and there was a bunch missing 14 screws, nuts, washer, had only 13,8,4 . I called ECS, after 20 minutes someone in sales answered and patched me through to customer service and customer service never answered (630pm on a friday) they are open til 7. Next day I got on the phone with them and they said they could overnight the parts on Monday and I would get them tuesday, that was a no because I was doing the install Saturday night. I went to 2 home depots and noone had 6M nylon locking nuts, called back at 1 and Cust service was closed couldn't even order the parts :/ . Thankfully thankfully, I did a last ditch effort and went to Lowes, they had all the hardware I needed, big shoutout to lowes you the real MVP. Also all the nuts were floating around the box, i thought the lip was scratched up but it had a protective plastic sticker on it, I checked and it wasn't scratched underneath thank god. It looked like hell on top tho. Glad to say, after all the headaches the lip went on. It looks great but drilling through the bumper was an ordeal as we only got about 1 washer per screw every other screw, which is fine, i've done a few pulls and its not coming off. But it sucks because the return process is shit imo. Seller has to pay shipping, possible restock fee, wait times, its not worth it. I was glad my story worked out, hopefully yours does too. Lastly, I've ordered 7-8 things from ECS and this was the only bad package and I guess everything was a-jar there due to covid-19 but really the screws were litterally floating around the box, it was so bad.
 

imthanick_a

Drag Racing Champion
Location
Ohio
Update about my carbon fiber mirror caps from them. There was some extra glue drops that didn't get wiped off after they adhered the carbon to the cap, which caused the passenger side cap to not fit on all the way. I didn't notice until after I broke the clip trying to figure out why it wouldn't go. I sent pictures and statements to USP and they shipped me a replacement next day, no cost, even though I was the one to break the product. As long as you are polite, explain your problem and provide evidence there was a defect, and don't go in all "you f*cked up now make it right", you will be okay. USP has always been great on the customer service front for me.

ECS has never been responsive to my customer service requests. I ordered an oil change kit from them and they did not package it with any bubble wrap or other packing materials so one of the oil jugs burst. Before i opened the box, i took photos of the oil soaked cardboard and sent them and they basically said "not our fault, file a claim with the shipping company". So i said fuck that, not doing business with you guys anymore unless there is no alternative.

Point I'm trying to make is, mistakes happen. How the customer and the distributor handle the "cleanup" is the important thing to focus on. 90% of the time, if you are dealing with a respectable company, they will own up to the issue and make it right as long as you treat the with the same respect you want them to treat you with. Being defensive and accusatory doesn't help the situation and many people forget to keep emotion out of the correspondence with customer service. These people have nothing to do with the issue that you are discussing, but they do have the power to say "you know, this guy is being a d*ck, I don't need this" and decline your requests. State facts and nothing else.

I'm not accusing anybody in this thread of being rude to customer service, so please don't take this the wrong way. Just sharing some tips based on my experience in the customer returns group with my current employer.
 

imthanick_a

Drag Racing Champion
Location
Ohio
i just put my Maxton Designs gloss splitter on. FROM ECS, 1 the screws were literally floating around the box and there was a bunch missing 14 screws, nuts, washer, had only 13,8,4 . I called ECS, after 20 minutes someone in sales answered and patched me through to customer service and customer service never answered (630pm on a friday) they are open til 7. Next day I got on the phone with them and they said they could overnight the parts on Monday and I would get them tuesday, that was a no because I was doing the install Saturday night. I went to 2 home depots and noone had 6M nylon locking nuts, called back at 1 and Cust service was closed couldn't even order the parts :/ . Thankfully thankfully, I did a last ditch effort and went to Lowes, they had all the hardware I needed, big shoutout to lowes you the real MVP. Also all the nuts were floating around the box, i thought the lip was scratched up but it had a protective plastic sticker on it, I checked and it wasn't scratched underneath thank god. It looked like hell on top tho. Glad to say, after all the headaches the lip went on. It looks great but drilling through the bumper was an ordeal as we only got about 1 washer per screw every other screw, which is fine, i've done a few pulls and its not coming off. But it sucks because the return process is shit imo. Seller has to pay shipping, possible restock fee, wait times, its not worth it. I was glad my story worked out, hopefully yours does too. Lastly, I've ordered 7-8 things from ECS and this was the only bad package and I guess everything was a-jar there due to covid-19 but really the screws were litterally floating around the box, it was so bad.
this happened when I ordered lug nuts from ECS. they were in a box that was WAY too big for the package with no packing materials, and by the time it got to me the package had bounced around, split open, and lug nuts just loose in a big shoe box.
 
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