7.5 Panoramic roof failure

[M3AL]

My 7.5 golf roof has failed. Can hear the motor turning but it’s not engaging to move it.
I’ve called main dealer but they said no recall on it, spoke to a garage and they said there’s recalls on them but no luck.
If no luck anyone know best place to go to get this fixed and is this a common problem?

 

[jimlloyd40]

Conflicting information. Call VW and get correct answer. Maybe it can be repaired since you said you could hear the motor running so maybe something has become disengaged.

 

[M3AL]

Conflicting information. Call VW and get correct answer. Maybe it can be repaired since you said you could hear the motor running so maybe something has become disengaged.

ok thank you, will speak to them this week.