I personally have had great tuning experience with Jon and it irritates me when I have to defend him from folks that either have an agenda or have not had any experience with him personally. I'm sure there are the ones that have geniune issues but then there are others that like to just create conflict. Before EQT blew up to where it is now, Jon was the go-to Cobb tuner for the MK7. He tuned a shit ton of cars and at the same time ran a full-service auto shop. I think he was a little over his head with workload so response time and customer service suffered but he has dialed down the full-service shop and hopefully should be more accessible now.
Here are a coupld of examples of the top notch customer service I received from Jon. A few years back I came down to LA from northern CA for a Disneyland trip. Since I was there, I asked Jon to finish up my etune on his dyno. He agreed even though I wouldn’t get the car there till a weekend and he doesn’t typically dyno tune on weekends. Top it off he didn’t even charge me for the dyno tune service. Fast forward to earlier this month, I come down again to LA to retune for adding MPI. After the tuning session, driving back to my hotel I get stranded on the side of the road. I facebook message Jon and luckily he responds right away and comes to my aid. Turns out the issue was just a screw for the boost tap fell out so he jerry-rigged something to get me back on the road.