Hayden
Love/Hate Relationship
- Location
- Vancouver, Canada
- Car(s)
- 2016 GTI
I am usually the last person to do this, but I have no choice at this point but to put them on blast.
I purchased a set of "final prototype" wheels off of "Sam" from East End Raceshop/Speedwell Industries (same company apparently). https://www.speedwellind.com/
I was approached about these wheels on a Facebook post, I posted asking if anybody had any wheels I could purchase from them while I was in a road trip in California (Screenshot: https://imgur.com/a/APjZtnn)
I thought, wow this would be perfect as I really like the wheels and they are forged. Here is a few screenshots of how our conversation went: https://imgur.com/a/GGgODBF (they seem to be a tad scrambled)
As you can see, I am under the impression that I am getting near-new wheels, final prototypes that were mounted just to take photos and driven on for a few days. I was supposed to have the wheels detailed, tires shined, free merch inside the box and everything sent to me.
Wheels arrived not cleaned, tires not cleaned, no merch,not balanced, and damaged wheels.
Here are photos of the damage:https://imgur.com/a/bYtNn7j
They claimed wheels were totally fine before they were mailed out, he says they didn't notice any damage at all. BUT the packaging was completely fine, no big tears in the plastic wrap or cuts in the cardboard. Nothing. There is absolutely no way that these deep gaushes and scrapes went through plastic and cardboard, cut the wheels, but left the packing unscathed. Also they don't have any photos what-so-ever proving that the wheels had no damage before shipping them.
Big argument back and forth about doing a UPS claim, I felt I didn't need to / shouldn't have to file a claim and deal with UPS as it is very clear they wouldn't cover this as there is no proof that UPS damaged it because the packaging was totally fine.
Fast forward about a week of being put off and no replies, I finally get a response and they're willing to refund me $150 USD for the damage as long as I kept them, I thought that I wasn't thrilled about it, but it was better than nothing and it seemed I was going to be screwed.
I agreed to the $150 and took my wheels to a shop to be balanced ( why the tires were mounted to the wheel, but not balanced is completely beyond me ). When I arrived I had them balanced and the shop brought to my attention that one of the wheels had a bend in it. They said they are very confident this was caused by a pothole or something similar.
Photo: https://imgur.com/a/vPF2Qa7
I contacted Sam about this bend and I was completely fed up at this point and I paid for these May 14th and I still haven't got these damn wheels on my car and then find out that the wheel is bent.
Of course, this is denied that it had anything to do with them, they fell back on to a UPS claim (Even though they admitted they damaged at least one and offered $150 as reimbursement). With a tire mounted to a wheel and covered in cardboard, foam, and plastic wrap, there is absolutely no way UPS bent this forged wheel. The manager refused to call me, Sam refused to give me the managers phone number, said to me that the manager is busy and I can call the office when he is back.
I wanted a prepaid shipping label so I can drop these off at UPS and get a refund and be done with this massive headache, they refused. Sam on the phone admitted to me that there is no chance for a UPS case as the packaging was mint, but they still refused to do anything but $150.
Screenshot: https://imgur.com/a/YXAHmui
So I had no choice but to file a dispute with my credit card company and hopefully this post prevents anybody from purchasing anything from these guys and avoiding this massive nightmare that is my reality.
I purchased a set of "final prototype" wheels off of "Sam" from East End Raceshop/Speedwell Industries (same company apparently). https://www.speedwellind.com/
I was approached about these wheels on a Facebook post, I posted asking if anybody had any wheels I could purchase from them while I was in a road trip in California (Screenshot: https://imgur.com/a/APjZtnn)
I thought, wow this would be perfect as I really like the wheels and they are forged. Here is a few screenshots of how our conversation went: https://imgur.com/a/GGgODBF (they seem to be a tad scrambled)
As you can see, I am under the impression that I am getting near-new wheels, final prototypes that were mounted just to take photos and driven on for a few days. I was supposed to have the wheels detailed, tires shined, free merch inside the box and everything sent to me.
Wheels arrived not cleaned, tires not cleaned, no merch,not balanced, and damaged wheels.
Here are photos of the damage:https://imgur.com/a/bYtNn7j
They claimed wheels were totally fine before they were mailed out, he says they didn't notice any damage at all. BUT the packaging was completely fine, no big tears in the plastic wrap or cuts in the cardboard. Nothing. There is absolutely no way that these deep gaushes and scrapes went through plastic and cardboard, cut the wheels, but left the packing unscathed. Also they don't have any photos what-so-ever proving that the wheels had no damage before shipping them.
Big argument back and forth about doing a UPS claim, I felt I didn't need to / shouldn't have to file a claim and deal with UPS as it is very clear they wouldn't cover this as there is no proof that UPS damaged it because the packaging was totally fine.
Fast forward about a week of being put off and no replies, I finally get a response and they're willing to refund me $150 USD for the damage as long as I kept them, I thought that I wasn't thrilled about it, but it was better than nothing and it seemed I was going to be screwed.
I agreed to the $150 and took my wheels to a shop to be balanced ( why the tires were mounted to the wheel, but not balanced is completely beyond me ). When I arrived I had them balanced and the shop brought to my attention that one of the wheels had a bend in it. They said they are very confident this was caused by a pothole or something similar.
Photo: https://imgur.com/a/vPF2Qa7
I contacted Sam about this bend and I was completely fed up at this point and I paid for these May 14th and I still haven't got these damn wheels on my car and then find out that the wheel is bent.
Of course, this is denied that it had anything to do with them, they fell back on to a UPS claim (Even though they admitted they damaged at least one and offered $150 as reimbursement). With a tire mounted to a wheel and covered in cardboard, foam, and plastic wrap, there is absolutely no way UPS bent this forged wheel. The manager refused to call me, Sam refused to give me the managers phone number, said to me that the manager is busy and I can call the office when he is back.
I wanted a prepaid shipping label so I can drop these off at UPS and get a refund and be done with this massive headache, they refused. Sam on the phone admitted to me that there is no chance for a UPS case as the packaging was mint, but they still refused to do anything but $150.
Screenshot: https://imgur.com/a/YXAHmui
So I had no choice but to file a dispute with my credit card company and hopefully this post prevents anybody from purchasing anything from these guys and avoiding this massive nightmare that is my reality.
