I agree wholeheartedly Kasper. My experience with Unitronic has been utter garbage, honestly. The dealers i have delt with are great, and they are very polite, but anything that pops up that requires looking into by Unitronic has been a headache. John literally sounds so damn bitter when he calls you. Initially when I contacted him through email, i got vague answers and just overall avoidance, until i proclaimed i have spent way too much money to be cold-shouldered by them and not help resolve the issues i had after flashing my car with their tune. Once he called me and we selected the right file (not the CAL) file, the car started. I asked him "if i clear the fault codes, and reflash the car, it still shows EVERY single fault code after i have CLEARED, and REFLASHED the car", he then proceeded to say -- John: "what are you trying to say?, what are you really wanting to get at here?"
I'm thinking -- " I want the damn fault codes gone, why is this such a hassle????", to my dismay i literally said "why are the fault codes still showing up after i clear them, and reflash the car, without starting it, it still sees all the fault codes i already cleared." He literally had no answer for it.
In short, i will pay a hefty $$$ amount to be tuned off the ROM, i even might try Eurodyne from the good things i see on these forums. But some of these companies lack the core understanding that CUSTOMERS employ them.
/another rant over