So to the OP....
1. Outside of not getting the revised springs, were you happy with them & the drop/ride?
I have not had the springs without noise long enough to make that conclusion yet. I will say that this past week with them without the noise show they work as advertised driving close to stock with a nice drop. It may be in my head but they feel a little soft.
2. Maybe their response wasn't what you liked (you blame them, they blame you), but how they handled the warranty replacement....seemed fair and normal.
(I'm not sure if you dealt with ECS Tuning or ED directly though)
But it could've been....you sent them the springs first & then they decide if they'd warranty it or not.
Instead, it sounds like they sent you the new set first on good faith that you'd send the old ones back for testing.
You're just out the labor, if you're not doing it yourself, which is standard for stuff like this
I have experienced many warranty replacements in the automotive field over the years and almost all, including koni which I'll touch on later, have shipped the parts first. Again, the response with false claims about 90% compression and the bumpstops was what really caused ill feelings here. How many people with noises would have stopped because they believed the false direction from ED?
3. It sucks, since you're paying for labor....BUT contrary to what you believe, this stuff does happen.
Hell, you even mentioned the Koni coilovers from your MK6...which is ironic, because Koni (a huge company compared to ED) had their MK5/MK6 coilover kit out for years and then they had front springs that were rubbing/binding/collapsing in their 1150-5080 kit & then they issued a revised kit in 2011-2012 and called it 1150-5080-1 which included revised front springs & a wider front perch for them too.
If you had the issue you had to contact Koni then provide your proof of purchase & all that.
Another example, Integrated Engineering's intake for the 2.0T TSI. Their Stage 2 portion of the intake's bracket would snap.
People were bummed/pissed, but they would contact IE and they sent them out a replacement with no issues....even people that bought it used/second hand.
And lastly....another small company, TyrolSport. They've revised their MK5/MK6 deadset collar kit a few times now since being introduced.
The product gets to the customer's hands and then improvements are made....it happens.
Well first off, it does happen and I understand that. Here is the issue, they had the problem, supposedly fixed said issue yet I have the same exact issue a year later on new revised stock. Then they respond that it's impossible to have and try blaming other things beyond a faulty spring.
With koni the issue was the coilovers were made for the mk5. When people ran them in the mk6 they had issues. I actually am running the same set I had in my mk5 on my mk6 but never had the issue. I contacted them to ask about it and without question they sent me new springs and perches. I have never had an issue with the old springs and the new are great as well about 80k miles and 7 years in them. It would be different if koni had the issue, released a fix and the same issue happened again right?
4. So you've got the new springs...they replaced them & supposedly they should be "fixed" since they're the revised version. What more do you want?
I thought I made that clear in the thread. Accountability on the manufacture for not fixing the first case of coil bind. After the noise I started researching(shame on me for not doing that first) and there are many many threads about noise with ED springs in which people are blaming other parts but not the spring. Maybe, just maybe if someone would have taken the time to make a thread like this I wouldn't have had to have them installed three times(initial install, identify problem, reinstall new springs).
When the consumers stand up changes happen. We should not be the beta testers here. Proper R/E should be done before selling. Reminds me of the APR cottongate with the RSC wig hair exhaust in which crew219 destroyed them haha.
I'm not going any further then this thread. I totally can post a smear campaign on multiple forums, social media and negative reviews on ecs if I wanted.
Disclosure, since you had a conspiracy theory on the other page:
I don't live in California or near ED
I don't have a MK7 or ED springs
I've merely installed them a couple times on local guy's MK7's and I was impressed with the ride & drop for the cost
Dude stop. You've been around long enough to know that fan boys will stick up for a shop/brand and even shop workers, owners and other vendors have been known to make fake accounts to do so.
At the end of the day it boils down to me being pissed that I could have had a nice set of coilovers for the price I paid to have these low end springs and it would be a shame if others had to go through the same.
Who knows, the spring bind might happen again, it's only been a week.
