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Old 07-10-2017, 06:07 PM   #1
BTDUBS
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$155 to Diagnose a Warranty Issue?

Hey guys, kinda new to the forum. So my local VW dealer is trying to charge me $155 to diagnose a warranty issue with with MDI cable since it just stops functioning. I think this is total BS and was wondering if anyone else has had a dealer try and pull this trick.

Also, how much are people paying for the 30,000 mile service? My quote was around $270.
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Old 07-10-2017, 06:47 PM   #2
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Quote:
Originally Posted by BTDUBS View Post
Hey guys, kinda new to the forum. So my local VW dealer is trying to charge me $155 to diagnose a warranty issue with with MDI cable since it just stops functioning. I think this is total BS and was wondering if anyone else has had a dealer try and pull this trick.

Also, how much are people paying for the 30,000 mile service? My quote was around $270.
It's a diagnoses fee, which some dealers charge.

If the thing is fixed there out of warranty or in warranty they will waive the fee.

Say if you come in and say "My MDI Cable isn't working, fix it under warranty." Then the dealer finds out your 6 year old jammed a screwdriver in the MDI Plug and broke it. The $155 covers their diagnoses time in case you balk at the repair.

On the 30k service... what is included? Isn't that just a oil change and fluid/pad check?
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Old 07-10-2017, 07:00 PM   #3
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Well, I am going to show the advisor that the MDI cable and port are perfect and that it just cuts out when moved, they have had to replace the cable several times for the same issue. The shift knob has the silver material cracking off so I will get that replaced under warranty as well.

The 30k is just fluid, rotation, and several visual inspections. 034 is going to do that instead for around $200. In the Bay Area that is quite inexpensive. Capitol VW tried to tell me my DSG is due for service, I hung up on them.
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Old 07-10-2017, 08:14 PM   #4
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I've had a dealer try to charge me a diagnostic fee for moldy AC smell with the car only few months old but I never paid it. I also had another one have me consent to a diagnostic charge IF the issues I am bringing the car in for is a result of damage caused by me. So I would just ask the dealer the terms of their fee.
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Old 07-15-2017, 08:34 AM   #5
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Just as a quick update, the woman who quoted the diagnostic fee was full of it. Dealer took care of me and finally found the "shift into P" error. Fixed the shifter.
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Old 07-15-2017, 11:36 AM   #6
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Originally Posted by BTDUBS View Post
Just as a quick update, the woman who quoted the diagnostic fee was full of it. Dealer took care of me and finally found the "shift into P" error. Fixed the shifter.
Pays to be skeptical.

Glad things worked out.
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Old 07-26-2017, 05:17 AM   #7
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Nice. Out of curiosity, which dealership did you end up dealing with?

Sunnyvale and Capitol are GARBAGE for service.
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Old 07-26-2017, 02:00 PM   #8
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Originally Posted by BTDUBS View Post
Just as a quick update, the woman who quoted the diagnostic fee was full of it. Dealer took care of me and finally found the "shift into P" error. Fixed the shifter.
Also have this error and need to get it looked at. Took me days of GoPro shooting to catch it on the screen. As mentioned above, my dealer will warn me that if it's not covered under warranty, there will be a diagnostic fee, but that hasn't actually happened yet.
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